Sarah Hassan Hearing specialist@ Audien hearing| Bachelor of Law

Hearing Specialist

Audien Hearing

Aug 2025 - Current (1 year)

Sales Consultant

Berkeley Middle East

Sep 2024 - Mar 2025 (7 months)

Confidently convert new leads into new business,Develop and maintain strong relationships with new and existing customers.

Chat support and customer service

Concentrix

Nov 2022 - Mar 2024 (1 year 5 months)

Monitor chat and email support channels for customer requests. Respond to customer requests with an understanding of the product. Escalate issues when necessary Maintain an understanding of the customer journey. Provide a high level of customer service by proactively engaging customers on the site. Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs.

Call Center Supervisor

Concentrix

Nov 2022 - Mar 2024 (1 year 5 months)

Subject Matter Expert

Sutherland

Apr 2021 - Nov 2022 (1 year 8 months)

Providing knowledge and resources to support agents and act as an escalation point. Assist advisers with material requests and updates ensuring the accuracy of the content. Coach and train agents on improving Customer Interaction and offering guidance. Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards.

Customer service representative

Sutherland

Feb 2019 - Apr 2021 (2 years 3 months)

Act as front line interface agent to customers. Obtain customers information by answering telephone calls. Educate customers by explaining procedures. Provide information and guidance (if a general customer inquiry) in order to resolve customer issues/inquiries. Identify and escalate priority issues and route calls to appropriate channels.

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Debit collector agent

Power house collection agency

Nov 2017 - Feb 2019 (1 year 4 months)

Contact debtors through cold calling to secure payments and negotiate payment plans. Negotiate payment terms and conditions with debtors to reach mutually beneficial agreements. Manage legal procedures and follow-ups related to outstanding debts. Identify gaps in debt recovery processes and recommend enhancements to streamline operations. Maintain clear and professional communication with debtors, clients, and internal stakeholders.

Sarah Hassan

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