Sarah Etkin

Virtual Receptionist

Smith.ai

Jul 2024 - Dec 2024 (6 months)

• Managed inbound calls, chats, and messages for multiple clients across various industries. • Call Handling & Routing: Answered incoming calls, screened, and transferred them to the appropriate contacts or took detailed messages. • Client Support: Acted as the first point of contact for clients, answered questions, scheduled appointments, and provided essential information. • Multitasking: Managed various client accounts simultaneously, maintained professionalism, and ensured high-quality service delivery. • Scheduling & CRM Management: Booked appointments and managed client calendars using scheduling tools and CRMs, ensured accurate data entry and follow-ups. • Chat Support: Handled live chat inquiries, offered prompt and

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Therapeutic Counselor

Northeast Center for Youth and Families

Feb 2024 - May 2024 (4 months)

• NCYF is one of the largest Behavioral health companies in Western Massachusetts. They offer services such as Foster Care, Outpatient Counseling and inpatient psychiatric care. They also offer a Therapeutic Day program (TDP.) TDP is a recreational program for kids between the ages of 9-19 years old. Each week, we facilitated various activities for the kids. The goal of the activities was to support their emotional healing. Our kids are referred to us through the Department of Mental Health (DMH.) DMH refers kids who have endured a past traumatic incident, or currently deal with difficult life issues. During the activities, I observed, documented, and filed reports for their care team. I also kept a strong line of communication with the ch

Remote Customer Service Representative

GetInsured

May 2023 - Dec 2023 (8 months)

• In my previous role as a Customer Service Representative for GetInsured, I developed exceptional communication and problem-solving skills while assisting customers via telephone and chat with their healthcare needs, including enrollment, plan shopping, and registration. This experience required me to understand and address each customer's unique needs, fostering a sense of empathy and attentiveness that is crucial in providing excellent support to project managers and ensuring customer satisfaction. Additionally, I was responsible for order processing, which involved efficiently handling health insurance applications and orders for health insurance plans, ensuring that all steps were carried out accurately and in a timely manner.

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Administrative Assistant

Town of Amherst Leisure Services

Jun 2018 - Dec 2018 (7 months)

• In my role, I supported the Office Manager with various daily operations, including document filing, organization, and answering phone calls. I assisted patrons by providing information about department events and activities, and helped them register themselves and their families for these activities. Additionally, I managed cash flow and finances for program registrations, ensuring accurate and efficient transactions. I also contributed to the department's fundraising efforts, supporting initiatives to secure additional resources for our programs. My responsibilities required strong organizational skills, effective communication, and a keen attention to detail. Furthermore, I was involved in order processing by assisting patrons in enrol

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Museum Assistant

University of Massachusetts Amherst

Sep 2017 - May 2018 (9 months)

• During my time at The Augusta Savage Gallery, I had the privilege of working closely with the Museum Curator. My responsibilities encompassed the daily operations and maintenance of the gallery, including ensuring museum sanitation, cleanliness, and the security of both the gallery space and its installations. I warmly greeted patrons attending gallery exhibitions, providing assistance and answering inquiries to enhance their gallery experience. Additionally, I supported the Museum Curator during gallery openings and sales events, contributing to the seamless execution of these important functions. My role required meticulous attention to detail, strong interpersonal skills, and a deep appreciation for art and cultural preservation. Furth

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Actor

National Arts Festival

Jun 2016 - Jul 2016 (2 months)

In 2016, I had the privilege of participating in the National Arts Festival in Grahamstown, South Africa, renowned as the second largest theater festival globally. As part of the festival, I was cast in Jackie Sibblies Drury's production "We Are Proud to Present," playing the roles of White Woman, Sarah, and Actor #5. I collaborated closely with the cast and production team, contributing to fundraising efforts to cover travel expenses. To deepen our understanding and enhance our performance, I traveled to South Africa a week before the festival, immersing myself in the regional culture and history. During the festival, I assisted with loadin and tech setup, participated in flyer distribution, and engaged with the festival's press, actively

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Retail Sales Associate

The Limited

Feb 2016 - Dec 2016 (11 months)

As a dedicated and results-driven Sales Associate at The Limited, I pride myself on delivering exceptional customer experiences and driving sales growth. My role involves not only assisting customers with their fashion needs but also ensuring that they leave the store feeling confident and satisfied with their purchases. • Key Responsibilities: • Customer Engagement: Provide personalized styling advice and support to enhance each customer's shopping experience. • Sales Excellence: Consistently meet and exceed sales targets through proactive customer service and in-depth product knowledge, while also processing customer orders efficiently. • Merchandising: Maintain visually appealing and organized displays, ensuring that all merc

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