Sara Daza

Sara Daza

About

Detail

Lead Generation Specialist | Administrative Assistant | Customer Support
Bogotá, D.C., Colombia
Contact Sara regarding: 
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Full-time jobs
Starting at USD1.25k/month

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • TourHero
    Lead Generation Associate
    TourHero
    Oct 2024 - Feb 2026 (1 year 5 months)
    • Owned daily lead qualification and tagging for up to 600 inbound and outbound prospects.
    • Managed active inbox and outbound email handling of ~200 emails per day, ensuring accurate prioritization and routing to Business Development teams.
    • Automated a manual review and data entry process, reducing processing time by ~98%.
    • Contributed to meeting booking performance by maintaining 80%+ attainment of aggressive startup targets, even as volume and KPIs increased.
    • Managed centralized inboxes and email workflows across time zones, ensuring timely, clear, and professional responses to prospects.
    • Coordinated and quality-checked work completed by external freelancers supporting a repetitive but critical workflow, e
  • TP
    Content Moderator
    TP
    Jan 2024 - Oct 2024 (10 months)
    • Processed 400+ cases per day with strict accuracy and turnaround requirements, maintaining high QA scores in a metrics-driven environment.
    • Applied consistent classification and tagging across 15+ policy categories, ensuring clean data and reliable downstream reporting.
    • Identified edge cases and escalation patterns, flagging issues to senior teams to prevent repeat errors and improve workflows.
  • Manpower
    Sourcing Specialist
    Manpower
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Managed a high-volume pipeline of U.S.-based candidates, handling outreach, intake, follow-ups, and CRM updates across multiple markets.
    • Served as the main point of contact throughout the process, ensuring timely responses, clear communication, and consistent follow-up.
    • Coordinated closely with internal teams to move candidates through stages efficiently while maintaining clean records.
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Jul 2021 - Dec 2022 (1 year 6 months)
    • Handled high volumes of inbound customer inquiries via email and ticketing systems, resolving delivery and billing issues accurately.
    • Maintained strong customer satisfaction scores and response quality under strict SLAs and QA standards.
    • Recognized multiple times as a top performer for consistency and reliability.
Education verified_user 0% verified
  • Servicio Nacional de Aprendizaje SENA
    Associate's degree, Administrative Assistant and Secretarial Science, General
    Servicio Nacional de Aprendizaje SENA
    Jan 2018 - Dec 2019 (2 years)