S
Santosh Pandit
About
Detail
Maharashtra, India
Résumé
Jobs
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- ASales ManagerAsk EnterprisesJan 2015 - Mar 2022 (7 years 3 months)• Trained and led a 15-member team on modern customer engagement and technical sales practices, increasing customer retention by 35%. • Implemented streamlined communication strategies, reducing ticket response time by 30%. • Fostered long-term client relationships, converting 45% of new customers into repeat clients. • Collaborated with technical teams to bridge the gap between client needs and solution delivery.
- DTechnical Sales RepresentativeDewsoft Solutions Pvt. Ltd.Feb 2005 - Jun 2009 (4 years 5 months)• Provided technical product demos and support for SaaS solutions, resulting in a 40% increase in customer understanding and satisfaction. • Resolved Tier 1 and Tier 2 technical queries, collaborating with development teams for complex escalations. • Created troubleshooting documentation used internally by junior support staff.
- PSales RepresentativePrime Infosoft Ltd.Sep 2001 - Jun 2004 (2 years 10 months)• Established strong partnerships with clients by providing first-contact resolution for technical inquiries. • Developed and delivered product training that improved customer self-service usage by 20%. • Met or exceeded sales targets consistently through proactive technical support and user education.
Customer Ticket ManagerAsaptickets.com
Education
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- PDiplomaP.C. Academy
- CM.C.S.C. &C.C.N.A. – Ultramax
- CDiplomaC.T. Bora College