Fabian Santiago Gutierrez

Fabian Santiago Gutierrez

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Technical Support Engineer
Bogotá, Bogota, Colombia

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Résumé


Jobs verified_user 0% verified
  • Macondo Magic Softwares
    Technical Support Engineer
    Macondo Magic Softwares
    Sep 2023 - Current (3 years 2 months)
    L2 Incident Management: Own and resolve complex technical incidents in production environments, ensuring service continuity and strictly adhering to corporate SLAs.
    SQL Operations: Execute advanced SQL queries to diagnose data-related issues, perform backend validations, and resolve discrepancies in live databases.
    Linux Systems: Utilize the Linux terminal (CLI) for real-time log monitoring, server-side troubleshooting, and identifying system bottlenecks via SSH.
    API Debugging: Conduct deep-dive analysis of API integrations using Postman, identifying failure points and validating fixes before deployment.
    Root Cause Analysis: Lead the investigation of recurring technical issues, documenting findings to implement permanent
Education verified_user 0% verified
  • Fundación Universitaria Compensar
    Ingeniería, Systems Engineering
    Fundación Universitaria Compensar
    Jan 2024 - Current (2 years 10 months)
  • Universidad Santo Tómas
    Formación Profesional de Grado Superior, Sports Studies
    Universidad Santo Tómas
    Jan 2017 - Dec 2023 (7 years)
  • Servicio Nacional de Aprendizaje SENA
    Servicio Nacional de Aprendizaje (SENA)
    Servicio Nacional de Aprendizaje SENA
    Jan 2015 - Dec 2016 (2 years)
  • UCompensar  Fundación Universitaria Compensar
    UCompensar - Fundación Universitaria Compensar
    UCompensar Fundación Universitaria Compensar
  • Servicio Nacional del Aprendizaje-SENA
    Técnico en Programación de Aplicaciones y Servicios para la Nube:
    Servicio Nacional del Aprendizaje-SENA
  • Universidad Santo Tómas
    Pregrado en Cultura Física, Deporte y Recreación:
    Universidad Santo Tómas