S

Santiago Vallejo Cuellar

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Bogotá, Bogota, Colombia

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  • Veho
    Pre & Post Route Operations Coordinator
    Veho
    Jul 2026 - Current (4 months)
    • Manage real-time operations between multiple warehouses, coordinating driver routes before and after dispatch to keep deliveries on track.
    • First point of contact for driver partners and internal teams, resolving time-sensitive issues via high email/chat volumes with prompt, professional responses.
    • Monitor live operational status across locations, flagging and solving detail-sensitive issues independently to prevent delays.
    • Handle admin tasks such as reviewing background checks and processing internal requests to support smooth warehouse-to-route handoffs.
    • Support leadership in rolling out new processes and workflow improvements across warehouse operations.
  • Lean Solutions Group
    Logistics Coordinator
    Lean Solutions Group
    Oct 2024 - Jul 2026 (1 year 10 months)
    • Provided remote admin and operational support to a U.S.-based company, managing documentation, data entry, and correspondence.
    • Coordinated with carriers, brokers, and clients via email/phone to resolve billing discrepancies and service requests.
    • Acted as liaison between accounting, dispatch, and customer service teams to streamline communication.
  • Lean Solutions Group
    Technical Support Specialist
    Lean Solutions Group
    Jul 2024 - Oct 2024 (4 months)
    • Delivered remote customer support via email, chat, and phone, troubleshooting issues and guiding customers to resolution.
    • Managed scheduling of replacement orders and tracked shipments, keeping customers informed throughout.
    • Coordinated with warehouse teams to confirm inventory and accurate order dispatch.
  • Concentrix
    Intake Specialist
    Concentrix
    Sep 2022 - Jun 2024 (1 year 10 months)
    • Handled high-volume data entry and client intake, ensuring accurate documentation within internal systems.
    • Coordinated with multiple departments to verify information and process requests.
    • Delivered clear, empathetic communication while consistently meeting accuracy and satisfaction metrics.