S

Santiago Perez

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Valle del Cauca Department, Colombia

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Résumé

Jobs verified_user 0% verified
  • Convertros
    Sales Manager
    Convertros
    Aug 2023 - Current (3 years 3 months)
    Expert in B2B/B2C and Team Leading, with a proven track record of supporting over 100 home inspection companies across the US in achieving growth and development through direct and indirect sales, and appointment setting, utilizing a suite of CRM systems (such as ISN, SPCT, HUBSPOT) and other solutions enhanced by AI capabilities. Also skilled in SaaS for Business Development of clients, strategic relationship building, and implementing customized growth strategies. Expertise in fostering client relationships, driving revenue opportunities, and expanding market presence.
  • FedEx
    Team Leader
    FedEx
    Jul 2021 - Jul 2023 (2 years 1 month)
    Team Leader for 11 - 21 agents (either tenure or new hires) depending on the season, with both product and administrative related tasks. Expert in recruitment and hiring, as well as its metrics. Seeking the well-being of the team as well as guaranteeing the best performance for the campaign, where specific behaviors are found, documented and worked on through high-quality Coaching strategies and Action Plans.
  • FedEx
    Customer Service Agent
    FedEx
    Jul 2020 - Jul 2021 (1 year 1 month)
    Customer Service Representative. Answering calls to resolve problems, doubts or questions to clients. Analyzing company logistics to provide the best experience and represent the best image of the campaign as well as guarantee the best performance on KPIs.
Education verified_user 0% verified
  • Universidad Autónoma de Occidente
    Marketing and International Businesses
    Universidad Autónoma de Occidente
    Feb 2020 - Current (6 years 9 months)
Projects (professional or personal) verified_user 0% verified
  • U
    University E-Comerce Project
    May 2021 - Current (5 years 6 months)
    E-Commerce project started in University