Santiago Ortiz Payments | Fintech | Blockchain | Crypto | Operations |

Business Development Manager

Ripio

Mar 2024 - Current (2 years 2 months)

Business Operations Manager

BingX

Jan 2023 - Mar 2024 (1 year 3 months)

Led strategic partner operations by driving alignment with performance metrics, optimizing day-to-day processes, and ensuring consistent delivery on operational targets Created and monitored campaign dashboards using Metabase, allowing for performance optimization of KOLs and affiliate channels based on conversion, retention, and trading metrics Partnered with cross-functional teams to design and roll out product features that improved operational efficiency, reduced user friction, and directly contributed to customer acquisition and retention

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Business Development

Phemex

Nov 2021 - Dec 2022 (1 year 2 months)

Coordinated cross-functional collaboration between local teams and HQ to ensure operational alignment and execute strategic plans, tracking KPIs for performance improvements Led data-driven decision-making processes, incorporating user feedback and market analysis to enhance operational efficiency Contributed to P&L oversight by delivering precise insights on user acquisition and retention metrics, aligning commercial objectives with operational execution

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Content Growth Manager

快手

Aug 2020 - Nov 2021 (1 year 4 months)

Develop and implement a content strategy to increase the visibility and engagement of Kwai content creators by identifying methods to enhance audience engagement and interaction Execute strategies for promoting Kwai content across various social media platforms and other channels to increase visibility Stay up to date with trends and challenges and assist creators in participating in trending topics to gain wider exposure

Logistics Operations Specialist

Univision Communications Inc

Sep 2017 - Mar 2020 (2 years 7 months)

Coordinated the end-to-end transportation and deployment of equipment to ensure on-time, efficient field operations Supported planning and on-site execution of live events, managing setup logistics, vendor coordination, and operational readiness Worked closely with suppliers and logistics partners to secure resources, streamline fulfillment processes, and resolve operational issues in real time

Santiago Ortiz

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