Santiago Nieto Ponce

Jobs 0% verified

Customer Support Advocate

ServiceTitan

Oct 2025 - Current (1 year 1 month)

In my current role at ServiceTitan as a Customer Support Advocate, I provide technical support to customers by troubleshooting platform-related issues, guiding users through system functionalities, and ensuring timely resolution of cases. I manage incoming tickets, document interactions accurately, and follow up to guarantee customer satisfaction and issue closure.

I work closely with cross-functional teams to escalate complex cases when necessary, identify recurring issues, and contribute to process improvements. My role requires strong analytical skills, clear communication, and the ability to handle multiple cases efficiently while maintaining high service standards. Operating within a dynamic operations environment, I leverag
L

Logistics Coordinator

Lean Staffing Solutions

Oct 2022 - Jul 2025 (2 years 10 months)

• Acted as the first point of contact for all incoming invoices, ensuring timely and accurate processing. • Reviewed and validated invoice data against rate confirmations and Bills of Lading (BOL) to detect discrepancies or potential fraud. • Processed high-volume invoices (50+ per hour) with 98% accuracy, ensuring compliance with performance metrics. • Trained and onboarded new team members, streamlining integration while ensuring adherence to fraud prevention protocols.
Bilingual Agent

Teleperformance

Jul 2022 - Sep 2022 (3 months)

• Managed cases related to technical support, billing issues, refunds, and Xbox 360 store systems. • Assisted customers in English and Spanish, providing empathetic and timely solutions. • Followed up on open cases to ensure resolution and enhance user experience. • Documented interactions in CRM platforms, adhering to quality and response time standards.

Education 0% verified

Santiago Nieto Ponce

About

Detail

Timeline

Résumé

Santiago Nieto Ponce

About

Detail

Behavioral traits