David Santiago Moreno Rodríguez

David Santiago Moreno Rodríguez  new_releases

About

Detail

Executive Assistant & Project Manager | Quality Business Specialist | Marketing Strategist
Bogota D.C., Colombia
Contact David regarding: 
Flexible work
Starting at USD15/hour
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Networking

Timeline

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Education

Résumé

Jobs verified_user 23% verified
  • F
    Executive Assistant to the CEO
    Flickman media
    Nov 2024 - Current (1 year 6 months)
    I am the executive assistant to the founder and project manager of a video production company based in NYC
  • V
    Executive Assistant & Project Manager verified_user Verified experience public Remote experience
    Vinny VidiVici, INC
    Nov 2023 - Current (2 years 6 months)
    Developed and implemented new processes for client management using Monday and Zapier, improving efficiency by 60% Managed internal communications to align the different departments of the operation Developed tasks given from the account manager and CEO • Utilized analytics tools (Tableau, Excel and Power Bi) to monitor and report on campaigns and social media performance. Created SOPs for internal tools and processes, enhancing team productivity. Handled all professional and personal administrative tasks and appointments for the executives Managed partnerships with brand advocates, leading to a 100% increase in campaign reach Participated actively in business development opportunities Led and coached cross-functional team meetings
  • C
    Creative Project Manager and Admin Assistant public Remote experience
    Contractorcampus.com
    Dec 2022 - Jul 2023 (8 months)
    End-to-end management of a project or program of projects, including: Scope Management Team Management Cost Management (budgeting, forecasting, revenue, etc.) Quality Management Human Resource/ Personnel Management Communications Management Work closely with content managers and editors to ensure accuracy, detail, and optimization for the websites we create content for Developed solutions for webpage design
  • Teleperfomance
    Trilingual Quality Business Analyst
    Teleperfomance
    May 2022 - Dec 2023 (1 year 8 months)
    Developed and executed quality measurement systems, providing actionable insights through comprehensive data analysis and reporting using Power BI. Monitored and analyzed RCA data to create files and formulas to automatize processes Prepared QA WoW and MoM large reports for our stakeholders Completed feedback and coaching sessions within different departments Assisted in HR-related tasks, such as maintaining employee records, onboarding new hires, and coordinating training sessions Coordinated quality reviews and handled client communications, acting as a point of contact during crises to ensure smooth resolutions
  • IGT Solutions
    Trilingual Quality Development Lead
    IGT Solutions
    Jun 2021 - May 2022 (1 year)
    • Developed the whole quality metrics system for Air Canada Bogotá, including score files automatization and the SOP for the KPI's of the account • Participated in quality task forces with business stakeholders and coordinate client meetings • Facilitated methodologies for the analysis of quality indicators and constructed searches and reports designed for automated analysis and topic identification • Implemented solutions to address RCA that improved CMSR in 15 points • Coached more than 20 QA's in order to enhance the Excel skills and introduce them to Lean Six Sigma processes • Designed WBR reports analyzing the external and internal KPIs using Power BI, Tableau and Excel
  • IGT Solutions
    Quality Assurance verified_user Verified experience public Remote experience
    IGT Solutions
    Oct 2020 - Jul 2021 (10 months)
    Quality Analyst for online travel agencies and Airline Monitored and analyzed data, implemented solutions to address root causes that will improve CMSR. Prepared QA CSAT/DSAT reports using large databases Completed coaching session reports on a weekly basis Participated and Led external and internal standup meeting with stakeholders.
  • IGT Solutions
    Trilingual Front Office agent public Remote experience
    IGT Solutions
    Aug 2020 - Oct 2020 (3 months)
    Managed CRM systems to track customer interactions for Airlines and Online travel agencies Coordinated cross functional team projects, ensuring alignment on customer feedback and needs streamlining the implementation of solutions within the CRM Led onboarding and training for new team members Developed customized reports and dashboards in the CRM system to monitor KPIs Implemented automated workflows Collaborated with IT and project management teams to integrate new product features, improving customer service workflows and enhancing overall productivity.
  • EAN University
    Executive Administrative Assistant
    EAN University
    Oct 2018 - Oct 2020 (2 years 1 month)
    Coordinated meetings and events, optimizing time management for senior executives Managed CRM to create, edit and solve tickets from the college students inquiries. Prepared and proofread various documents, reports and presentations Recorded minutes with actionable items and decisions for reference and follow-up. Organized university events, such as student orientations, workshops, and conferences. Managed SAP platform to create, edit and solve tickets from the college inquiries. Assisted in the Management of the finance department, receiving and giving department coaching.
  • Tigo Colombia
    Zone supervisor
    Tigo Colombia
    Mar 2018 - Oct 2018 (8 months)
    Provided support in Brand activations and marketing strategies Logistical support, coordination and animation in BTL activations. Coordinated the outreach for new clients to our product Managed entire budget for zone leader
Education verified_user 0% verified
  • M
    Data Analysis with Tableau and Excel
    Mario Calderon Galdor
    Feb 2023 - May 2023 (4 months)
  • C
    Commercial and Business Excel
    Compensar Tecnisistemas
    Feb 2022 - May 2022 (4 months)
  • Rochester Institute of Technology
    International Project Management public Remote experience
    Rochester Institute of Technology
    May 2020 - Oct 2020 (6 months)
    Micro-masters program
  • Universidad EAN
    Modern languages & digital communication
    Universidad EAN
    Jan 2018 - Feb 2022 (4 years 2 months)
    BS degree in Digital Communication techniques and sales/marketing strategies in 4 different languages.