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Santiago Luna
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Playa del Carmen, Quintana Roo, Mexico
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SpectrumVoipSpectrumVoIPMay 2024 - Dec 2024 (8 months)Working at SpectrumVoIP requires a mix of technical expertise, strong communication, and customer service skills. Here’s a quick breakdown of the key abilities expected:
- ●●Technical Skills:●●
- Solid understanding of VoIP technology, including SIP protocols and PBX systems.
- Networking knowledge (routers, switches, firewalls, LAN/WAN).
- Experience configuring IP phones and phone systems.
- Troubleshooting and diagnosing VoIP-related issues.
- ●●Customer & Communication Skills:●●
- Clear and professional communication (verbal and written).
- Patience and empathy when working with customers.
- Ability to explain technical concepts in a simple, understandable way.- SDR - ONESTARHousecall ProFeb 2023 - Feb 2024 (1 year 1 month)
Housecall Pro is a leading platform for home service professionals, so working here requires a mix of tech-savviness, customer-first thinking, and adaptability. Here’s a breakdown of the key skills expected:
Technical & Product Knowledge:
Strong understanding of SaaS platforms and mobile/web applications.
Ability to quickly learn and explain software features and workflows.
Familiarity with APIs, CRM tools, and task automation (a plus for technical roles).
Customer Success & Support Skills:
Excellent communication skills—clear, friendly, and solution-focused.
Empathy and patience when helping customers, often small business owners.
Proven ability t - Reservation SpecialistRCI time Share CompanyJul 2018 - Nov 2022 (4 years 5 months)
RCI is a global leader in vacation exchange and travel services, so working here requires a strong customer-first mindset, attention to detail, and a passion for travel and hospitality. Here’s a breakdown of key skills valued at RCI:
Customer Service & Communication:
Excellent verbal and written communication skills.
Ability to assist customers with booking, exchanges, or account questions in a friendly and efficient manner.
Patience and empathy, especially when dealing with complex travel or timeshare situations.
Sales & Member Engagement (for Sales Roles):
Strong interpersonal and persuasion skills to promote membership benefits and travel upgrades.
Ability