Santiago Jose Salinas

Santiago Jose Salinas

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Detail

E-Commerce Architect & Web Developer | Shopify & WordPress Specialist
Valledupar, Cesar, Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • C
    Co-Founder & Shopify Developer
    Mar 2024 - Apr 2026 (2 years 2 months)
    Spearheaded technical direction and business operations of boutique web development agency specializing in premium e-commerce for luxury brands, WordPress web design, and landing pages. Architected 12+ custom Shopify storefronts with advanced Liquid templating and achieved consistent 90%+ Lighthouse scores. Managed international client relationships across multiple time zones with 100% English communication and zero missed deadlines. Generated $50K+ revenue across 20+ completed projects with 100% client satisfaction.
  • P
    Acquisitions Lead Manager public Remote experience
    Propel Systems
    Mar 2023 - Mar 2024 (1 year 1 month)
    Led real estate lead acquisition operations and provided executive virtual assistance to company founders in California-based real estate investment firm. - Spearheaded lead generation and prospect engagement via social media outreach, cold calling, and targeted email campaigns. - Qualified prospects, scheduled appointments, and managed CRM pipelines to streamline the acquisitions process. - Acted as virtual assistant to company founders, handling administrative tasks, calendar management, and operational support. - 100% remote, English-only communication with US-based stakeholders.
  • D
    Director of Client Relations & Team Lead
    Oct 2022 - Mar 2023 (6 months)
    Led customer relationship and lead management operations for high-net-worth real estate investment firm based in Denver, Colorado (100% remote). - Managed team of 4 specialists; improved CSAT from 92% to 97% through KPI-driven coaching and performance management. - Managed 200+ leads across multiple CRM systems; implemented lead scoring and automation workflows in HubSpot. - Conducted cold outreach and qualification calls; achieved 35% conversion rate to initial consultations. - 100% English communication with US-based clients across Denver metro area.
  • Holafly
    Customer Support & Technical Specialist
    Holafly
    Oct 2021 - Sep 2022 (1 year)
    Multilingual technical support specialist for international eSIM provider serving 50K+ users across 150+ countries. - Handled escalations and complex technical issues in 4 languages (Spanish, English, Italian, French); diagnosed VPN, APN, and IP configuration problems. - Promoted to Team Lead after 9 months due to exceptional performance: 95%+ CSAT, 98% schedule adherence. - Led team of 6 agents; improved CSAT from 92% to 97% and AHT from 8.2 min to 7.1 min within 90 days. - Served international clients across EMEA, APAC, and Americas time zones with 100% remote support.
  • T
    Customer Service Specialist → Team Lead
    Teleperformace
    Dec 2020 - Oct 2021 (11 months)
    High-volume customer service operation for US Extended Warranty campaigns; advanced from individual contributor to Team Lead. - Led team of 6 agents; improved CSAT from 92% to 97% and AHT from 8.2 min to 7.1 min within 90 days. - Handled customer escalations, quality monitoring, and coached agents on performance metrics. - Maintained 100% English communication with US-based clients across phone and email channels. - Promoted to SME and Team Lead role based on outstanding performance and leadership skills.
Education verified_user 0% verified
  • Universidad Nacional Abierta y a Distancia
    Bachelor's Degree in Foreign Languages with Emphasis in English
    Universidad Nacional Abierta y a Distancia
    Jan 2019 - Dec 2024 (6 years)
  • Servicio Nacional de Aprendizaje (SENA)
    Residential electrical circuit installation technician
    Servicio Nacional de Aprendizaje (SENA)
    Jan 2019 - Dec 2020 (2 years)