S
Santiago gutierrez
About
Detail
Empleado
Antioquia, Colombia
Résumé
Jobs
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- SOperational manager public Remote experienceShiny cleaning agencyJun 2025 - Current (1 year 5 months)Planning and overseeing daily operations
Supervising and supporting employees and team leaders
Hiring, training, and evaluating staff performance
Creating work schedules and assigning tasks
Monitoring productivity and ensuring quality standards are met
Managing budgets, labor costs, and operational expenses
Maintaining inventory, equipment, and supplies
Developing and improving operational processes and procedures
Ensuring compliance with company policies and safety regulations
Handling customer concerns and resolving service issues
Coordinating with clients, vendors, and other departments 
Medical schedulerGaspy Home HealthcareNov 2024 - Aug 2025 (10 months)Manage and coordinate appointments for patients and healthcare providers, ensuring smooth patient flow and efficient use of medical resources. They are often the first point of contact for patients, handling scheduling, rescheduling, and cancellation of appointments.- CUSTOMER SUCCESS AGENTRPMAug 2023 - Current (3 years 3 months)• Successfully resolved customer inquiries and complaints, ensuring high levels of satisfaction plus managed a portfolio of 50+ high-value clients, achieving 98% customer retention rate.
- CUSTOMER SERVICE AGENTIGTJan 2020 - Jan 2022 (2 years 1 month)• Successfully resolved customer inquiries and complaints, ensuring high levels of satisfaction.
- HRECEPTIONISTHotel sitesJan 2012 - Jan 2020 (8 years 1 month)• Skilled in handling customer inquiries, providing excellent customer service, and resolving issues promptly.
- IRECEPTIONISTIntercontinental HotelJan 2007 - Jan 2012 (5 years 1 month)• Skilled in handling customer inquiries, providing excellent customer service, and resolving issues promptly.
Education
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- DHIGHSCHOOLDE MEDELLÍNJan 1999 - Jan 2005 (6 years 1 month)