Bilingual Customer Care Agent
National Broad,
May 2022 - Current (4 years)
• Monitored and tracked technicians' routes in real-time to ensure timely appointments.
• Coordinated estimated time of arrival (ETA) between customers and technicians.
• Scheduled technical appointments for customers as needed and requested.
• Managed multiple appointments and re-assigned as necessary.
• Assisted customers and technicians through inbound and outbound calls.
• Handled post-completion appointment verification calls.
• Utilized administrative-level database handling skills for data entry, updates, and tracking of customer service records, work order requests, and internal reports, ensuring accurate and efficient management of customer interactions and service documentation. Additionally, my experience as a
