Santiago Fernandez de Quevedo

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Bilingual Customer Service Representative JSR

Porch Moving Group

Feb 2023 - Oct 2023 (9 months)

I was a dedicated team member at Porch Moving Group, working on the Hire a Helper campaign. In this role, I managed a wide range of service tasks for customers, focusing primarily on their moving needs. My responsibilities encompassed assisting customers with various aspects of their moves, ensuring a smooth and stress-free experience. This experience allowed me to develop strong problem-solving skills and a deep understanding of the intricacies of the moving process, while consistently delivering exceptional service to our valued customers.

Bilingual Customer Service Representative

Agents Only

Feb 2022 - Feb 2023 (1 year 1 month)

I had the privilege of working for Agents Only on the Domino's Pizza campaign, where I served as a crucial part of the team, taking orders from customers across the entire United States. In this role, I provided efficient and accurate order-taking services, ensuring that customers' requests were accurately processed and that they received a seamless ordering experience. This experience allowed me to enhance my communication and multitasking skills while contributing to the success of the Domino's Pizza campaign and the satisfaction of customers nationwide.

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Bilingual Customer Service Representative

Results CX

Jan 2021 - Jan 2022 (1 year 1 month)

At Results Cx, I played an integral role in the Home Depot campaign, my primary role involved handling customer inquiries regarding the scheduling and coordination of appliance installations. During my time of service, i demonstrated exceptional proficiency in assisting customers in both English and Spanish, ensuring that they received accurate and efficient guidance on Home Depot's appliance installation services.

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Primary Support Agent

ATENTO SERVICIOS|Auditor

Apr 2020 - Jan 2021 (10 months)

During my tenure at Atento, my primary responsibility was attending to customer service calls related tovehicle towing requests. In this role, I effectively and efficiently assisted customers who required immediate towing services for their vehicles. I consistently ensured that their needs were met with the highest level of professionalism and care, contributing to the overall positive reputation of the company and its commitment to outstanding customer service.

Santiago Fernandez de Quevedo

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Santiago's behavioral traits
Santiago's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.