Santiago David Mendoza Navarrete

Customer Service Representative with experience in bilingual support environments, handling customer interactions through email, chat, and voice channels. Skilled in dispute resolution, case management, and delivering timely, solution-oriented support while maintaining high standards of communication in English and Spanish. I have experience working in high-volume environments, providing product and technical support, and ensuring a positive customer experience across all touchpoints. I am detail-oriented, organized, and able to manage multiple tasks efficiently while maintaining a strong focus on problem-solving and customer satisfaction. Additionally, I am proficient in tools such as Zendesk, Stripe, Google Workspace, and Microsoft Office, which allows me to adapt quickly to different workflows and systems. I am highly motivated to contribute to remote teams, continuously improve processes, and deliver reliable, efficient, and customer-focused service.