Representante del servicio de atención al cliente en Teleperformance
Medellín, Antioquia, Colombia
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Back office Representative Agent
Origen BPO
Feb 2025 - Current(1 year 9 months)
Resolving concerns and tickets related with personal information in the customer account, doing it via chat, phone and email
.Customer Service Representative
iQor
Sep 2023 - Mar 2024(7 months)
Receiving complaints, comments and suggestions from customers to share them with bosses and improve service. Personal customer service to resolve your questions. Preparation of periodic reports on customer satisfaction.
Customer Service Representative
Webhelp
Oct 2022 - Aug 2023(11 months)
Participation in continuous improvement projects of customer service. . Receiving complaints, comments and suggestions • from customers to share them with bosses and improve service. Coordination and monitoring of orders placed through digital platform.
Customer Service Agent
Konecta
Jul 2021 - Nov 2021(5 months)
. Timely response to queries made by clients. Attention to clients and suppliers by phone and email. Registration of information from interactions with customers in the system established by the company.
Customer Service Representative
Teleperformance
Response outbound calls, chats and emails about inquiries • regarding technical support about the service provider