Backend Developer public Remote experience
Ipcom
Jan 2023 - Current (3 years 10 months)
- Migrated a virtual contact center platform from SIP to PJSIP, enhancing the ability to obtain detailed call information, which helps determine the actual cause codes of calls (e.g., no answer, voicemail, client hung up).
- Implemented a blacklist number system in the SMS platform, allowing clients to upload CSV or XML files to exclude unwanted numbers from message campaigns, thereby saving operational costs.
- Improved the internal system for creating organizations and projects, optimizing data management and monthly billing generation.
- Contributed to the development of a new cloud-based Communication Platform as a Service (CPaaS) application that unifies the functionalities of legacy products. Migrated code from JavaScri