Santiago Apaza

I work performing problem determination and problem source identification in software environments. My responsibilities include: - Problem analysis, evaluation, recreation, and resolution of client reported problems. - The use of relevant problem management systems to search for known problems and to create new entries/update existing entries. - Advice and guidance to clients regarding the use of software. - The use of IBM technical resources and tools to answer client questions and respond to clients' requirements Software environments include operating systems, programming languages, database management systems, packages, development tools, etc.