Santiago Yanine Salgado Technical Support with sales experience background

Franchisee Success And Booking System Specialist

TourScale

Oct 2025 - Current (11 months)

Assisting franchisees on the travel and tourism industry with system managment such as Social Media, Google business, Communication Software, Website Managment, OTA's, and Booking System Support. Operational proyects on Franchisee Success to analyze, plan, and implement steps to improve franchises performance.

Partner Support Representative

Peek

Oct 2024 - May 2025 (8 months)

As a Partner Support Representative, I am responsible for managing high-value accounts, ensuring seamless client onboarding, and driving customer retention through proactive engagement and effective problem-solving. My role involves utilizing SaaS platforms and CRM tools to streamline workflows, troubleshoot complex technical issues, and provide ongoing support that aligns with business goals. • Leveraged artificial intelligence tools, including Claude and Gemini, to conduct sophisticated market and account analysis, which informed strategic decision-making and personalized client outreach. • Designed and implemented customized workspaces and automated templates for new account tracking, significantly improving the efficiency and consisten

Sales Executive

Summar Financial LLC

Nov 2023 - Mar 2024 (5 months)

Worked on sales in the transportation industry to generate new business with individuals and enterprise clients for insurance products

Sales Specialist and Technical support

Asurion

Dec 2022 - Nov 2023 (1 year)

Assisted with technical support to home tech devices as well as sales for insurance, and upsell new tech products for customers

New Business Development

GLT Logistics

Mar 2022 - Dec 2022 (10 months)

- Drive new business development initiatives and expansion strategies within the SaaS sector, consistently identifying and converting high-value opportunities. - Manage full-cycle account management and client onboarding, ensuring a seamless transition from acquisition to long-term adoption. - Utilize advanced CRM tools to track interactions, optimize sales pipelines, and maximize customer retention rates. - Provide high-level troubleshooting and technical support during the client onboarding process, ensuring immediate resolution of software-related challenges to enhance the initial user experience and build long-term trust.

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Owner Operator Driver Manager

UC Group

Jun 2021 - Feb 2022 (9 months)

Technical Support Specialist

Accedo Technologies

Feb 2019 - Apr 2021 (2 years 3 months)

Worked with geek squad for technical support with customers, worked as quality analyst and supervisor.

Santiago Yanine Salgado

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