SanjeevaNaidu Gurram

Over 20 years of software analysis, design, development, and test experience which in cludes 14 years of development experience with Remedy ARS 5.x/6.x/7.x/8.x,9.x,20.02, BMC Helix 21.03,BMC Helix 24.02 An Information Technology Engineer with strong skills in BMC Remedy Tools like ARS/ITSM/SRM to implement and customize the Best Practices as per the company's re quirement. A keen planner & strategist with expertise in handling projects for improving efficiency to meet the deadlines as per requirement. Proactive Attitude towards any assignment, strong power of expression & a TEAM player. An Information Technology Engineer with strong skills in BMC Remedy Tools like ARS/ITSM/SRM to implement and customize the Best Practices as per the company's re quirement. A keen planner & strategist with expertise in handling projects for improving efficiency to meet the deadlines as per requirement. Proficient in BMC Remedy IT Service Management (ITSM 8.1,9.1 ) Out of Box Application and Customization. Proficient in BMC Remedy Service Request Management (SRM) Development and Cus tomization Designed, developed and generated reports using AR system and Crystal reports and in tegrated them with BMC Remedy Proficiency in delivering Corporate Training Delivered Corporate Training on AR System 7.5 and 8.0 and ITSM (Service Desk)/ Change Management and Service Request Management for our various clients like L&T, IBM Bangalore Involved in Remedy Code migrations across different environments. • Very good understanding and knowledge of ITIL v3 Foundation. And ITIL certified. • Well versed with BMC's Best Practices to be used for the implementation of ITSM suite. • An effective communicator & a team player with strong analytical, logical, problem solving abilities. Prepared User Guide documents in order to train the L1 teams. • Ensure process compliance with business and quality improvements to improve customer satisfaction. Proficient in Foundation Data Configuration and Process Configuration of BMC ITSM Application, Proficient in ITSM Out of