sanjana sengupta

sanjana sengupta

About

Detail

West Bengal, India
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Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • Amber Student
    Operations Associate - UK Region
    Amber Student
    Mar 2025 - Apr 2025 (2 months)
    - Lead Conversion: Proactively reach out to inbound leads, guide them through the booking process, and convert them into customers. - Customer Interaction: Understand the unique requirements of each student and offer tailored accommodation options. - Market Knowledge: Develop an in-depth understanding of student housing options, locations, and pricing to provide expert recommendations. - Follow-Up: Build and maintain relationships with prospective clients through regular follow-ups to ensure closure. - Collaboration: Work closely with the marketing and supply teams to streamline the booking process and enhance customer experience. - Data Management: Maintain accurate records of customer interactions, inquiries, and bookings in the CRM
  • F
    Global Outreach Executive
    Fact Solutions India Pvt Ltd
    Sep 2023 - Feb 2025 (1 year 6 months)
    Managed client accounts, resolved issues, and devised strategies to retain and acquire ERP clients, driving client base expansion. Revitalized relationships with former local and international ERP clients by addressing their reasons for discontinuation and orchestrating their return with customized service offers. Orchestrated and led meetings and demos with senior management, optimizing schedules and emphasizing the ERP software's value proposition to minimize conflicts. Engineered and implemented strategies to integrate ERP and CRM systems, enhancing client retention, acquisition, and growth while collaborating cross-functionally with other teams.
  • G
    Customer Support Executive
    GLOBIVA SERVICES PVT LTD
    May 2022 - Aug 2022 (4 months)
    Provided prompt and effective support by troubleshooting issues and addressing complex customer inquiries with empathy and professionalism, leading to an increase in positive feedback. Managed a high volume of customer interactions, consistently maintaining a turnaround time (TAT) of under 5 minutes, thereby promoting operational efficiency and enhancing customer satisfaction. Utilized Zomato's customer relationship management (CRM) tools to monitor customer interactions, ensuring the timely completion of follow-up actions and improving case management efficiency. Collaborated across multiple departments to resolve complex issues and deliver comprehensive solutions to customer concerns.
Education verified_user 0% verified
  • University of Calcutta
    Bachelors of Arts
    University of Calcutta
    Sep 2020 - Aug 2023 (3 years)
  • K
    High School Diploma
    Kendriya Vidyalaya Ballygunge
    Apr 2019 - Jul 2020 (1 year 4 months)