Customer Service Representative
Clipboard
Sep 2023 - Jul 2024 (11 months)
As a remote Customer Service Representative at Clipboard Health, I support healthcare professionals and partner facilities by delivering timely, empathetic, and solution-oriented assistance. My key responsibilities include:
Managing inbound and outbound calls, chats, and emails related to shift bookings, payments, and account inquiries.
Assisting healthcare workers with onboarding, credential verification, and navigating the platform.
Troubleshooting app issues and escalating technical problems to the appropriate departments.
Coordinating shift schedules and supporting facilities with urgent staffing needs.
Maintaining accurate records and communication logs using internal tools and CRM