Process Associate
ADP
Jan 2025 - May 2026 (1 year 5 months)
Supported enterprise-level clients with 1,000+ employees, ensuring smooth and accurate benefits operations within ADP Workforce Now (WFN) HCMC Benefits
• Managed end-to-end benefits administration while coordinating with multiple insurance carriers and internal stakeholders
• Configured, monitored, and troubleshot EDI integrations, carrier connections, and automated file transmissions
• Analyzed and resolved eligibility, coverage, enrollment, and data discrepancy issues to maintain data accuracy and compliance
• Contributed to Open Enrollment (OE) projects through setup validation, testing, issue resolution, and execution support
• Collaborated cross-functionally with clients, carriers, and technical teams to delive