S A N D R A S O T O S O R I A Bilingual Administrative Assistant

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Ejecutiva de Ventas

Anna FootwearDND Fashion

Sep 2021 - Sep 2023 (2 years 1 month)

Manejo de cuentas de clientes, asegurando el procesamiento oportuno de órdenes de compra. Gestión de cotizaciones de envío y brindar una excelente atención al cliente. Soporte de inventario de la sala de exposición y apoyo administrativo.

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ACCOUNT EXECUTIVE

DND Fashion

Sep 2021 - Sep 2023 (2 years 1 month)

Managed accounts, ensuring accurate and timely processing of orders while providing excellent customer service. Obtained shipping quotes for customers and assisted with showroom inventory, supporting general office tasks. Additionally, engaged in outbound sales activities by upselling to new and existing customers, which contributed to increased order volumes and enhanced customer satisfaction.

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Coordinadora de E-Commerce

Aurora World, Inc

Jan 2020 - Sep 2021 (1 year 9 months)

Procesamiento de pedidos, devoluciones y servicio al cliente en múltiples plataformas en línea, incluidas Walmart.com, eBay, Nordstrom's Rack y Wish. Mantenimiento de inventario preciso, y actualización de catálogos de productos. Procesamiento de órdenes usando software de FedEx y UPS.

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E-COMMERCE COORDINATOR

Aurora World, Inc.

Jan 2020 - Sep 2021 (1 year 9 months)

Managed order processing, returns, and general customer service for multiple online platforms, including Walmart.com, eBay, Nordstrom's Rack, and Wish. Maintained accurate inventory and uploaded product listings. Utilized FedEx and UPS software for processing dropship orders.

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Asistente de E- Commerce Coordinadora de E-Commerce

Jun 2018 - Mar 2019 (10 months)

Procesamiento de pedidos, devoluciones y servicio al cliente en múltiples plataformas en línea, incluidas Walmart.com, eBay, Nordstrom's Rack y Wish. Mantenimiento de inventario preciso, y actualización de catálogos de productos. Procesamiento de órdenes usando software de FedEx y UPS.

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E-COMMERCE ASSOCIATE

Gabbiano Luggage, Inc.

Jun 2018 - Mar 2019 (10 months)

Performed general office duties, including order processing, assisting wholesale customers, and handling returns. Managed shipping logistics for various vendors, such as Walmart, Overstock, Groupon, Amazon, Home Depot, and eBags, using FedEx and UPS software. Provided customer service support and prepared detailed monthly sales reports.

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Recepcionista/Asistente de Oficina

Anna FootwareDND Fashion

Mar 2017 - Jun 2018 (1 year 4 months)

Gestión de llamadas telefónicas, manejo preciso y oportuno de mensajes. Gestión y atención a consultas generales por correo electrónico de ventas en general, soporte para la configuración de una cuentas nuevas y mantenimiento un registro de clientes. Admisión y clasificación de envío de muestras. Gestión de envíos por paquetería, en especial por UPS y soporte a los procesos de devoluciones. Asistente del equipo de ventas elaborando hojas de cálculo de inventario y ejecución del conteo de inventario semanal del "showroom". Soporte en ferias comerciales, incluido la movilización, clasificación y exhibición de zapatos. Ejecución de fotografía creativa con fines de marketing.

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RECEPTIONIST/OFFICE ASSISTANT

DND Footwear

Mar 2017 - Jun 2018 (1 year 4 months)

Answered and transferred phone calls, took accurate messages, and ensured timely delivery. Welcomed customers, verified accounts, and facilitated communication with sales representatives. Managed general sales email inquiries, assisted with new account setup, and maintained a customer log. Received and sorted shipping samples and created line sheets for sales reps. Facilitated UPS shipments and assisted with RMA processes. Supported sales with inventory spreadsheets and performed weekly inventory of the showroom. Provided assistance during trade shows, including packing, sorting, and displaying shoes. Contributed creative photography for marketing purposes. Managed Nigerian accounts and processed and shipped their orders while performing fr

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BILINGUAL SENIOR ACCOUNT EXECUTIVE

Furniture of America, Inc.

Mar 2012 - Oct 2015 (3 years 8 months)

Answered and transferred phone calls, took accurate messages, and ensured timely delivery. Welcomed customers, verified accounts, and facilitated communication with sales representatives. Managed general sales email inquiries, assisted with new account setup, and maintained a customer log. Received and sorted shipping samples and created line sheets for sales reps. Facilitated UPS shipments and assisted with RMA processes. Supported sales with inventory spreadsheets and performed weekly inventory of the showroom. Provided assistance during trade shows, including packing, sorting, and displaying shoes. Contributed creative photography for marketing purposes. Managed Nigerian accounts and processed and shipped their orders while performing fr

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Ejecutiva en Ventas

Furniture of America, Inc.

Mar 2012 - Oct 2015 (3 years 8 months)

Atención de clientes por vía telefónica, procesamiento de órdenes de compra y resolución de conflictos con clientes. Creación de nuevas cuentas para clientes locales, nacionales e internacionales. Representación de la empresa en la feria "Las Vegas Market", presentando nuevos catálogos y gestionando cuentas importantes.

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Agente en Servicio al Cliente

Acme Furniture Corp.

Dec 2010 - May 2012 (1 year 6 months)

Atención a clientes por vía telefónica, procesamiento de órdenes de compra y gestión de consultas generales. Asistencia a clientes en la apertura de nuevas cuentas, el procesamiento de órdenes de compra y soporte en la sala de exposición. Represente de la empresa en el Market Show de Las Vegas, procesando órdenes de compra y presentando la línea de productos. Colaboración con la capacitación de nuevos empleados y soporte auxiliar en la recepción. Soporte a múltiples agentes de ventas en la recepción.

S A N D R A S O T O S O R I A

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