Sandra Paola Jaramillo Llorente
About
Detail
Legal virtual assistant - sales specialist
Cali, Valle del Cauca, Colombia
Résumé
Jobs
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Sales manager public Remote experienceBoxStarMoversSep 2025 - Feb 2026 (6 months)As a sales manager I was in charge of applying offers and closing the business for customers who wanted to have a moving service on the VA, MD or DC, as well as long distance moves. Creating startegies to retain the customers adding value to the company and showing the Best customer's experience as a plus.- PRC AR Specialist verified_user Verified experienceHealth PrimeNov 2024 - Apr 2025 (6 months)In charge of billing health care insurances or patients if needed, as well as developing training goals for new hires. Additionally, I utilized troubleshooting skills to address system issues that required immediate action, ensuring smooth billing processes. I engaged in schedule planning to create organized calendars for specific phone calls to various insurances, maintaining a systematic list of claims to follow up on. My role also involved email support, where I appealed denials from insurances by sending necessary evidence and documentation through email. Furthermore, I managed call processing by contacting multiple insurances and navigating different IVR systems to resolve billing inquiries effectively. I also applied customer success
- Sales specialist, team leader and coach verified_user Verified experienceVivintNov 2023 - Sep 2024 (11 months)At the retention dptment. I was in charge of apply saving offers to cxs to upgrade their systems. Then, I was in charge of a 10 people team and interact with more than 80 representatives when they were closing deals with cxs, giving them strategies and sales speeches that will help them to be on metrics and provide high quality cx service.
- Team leader and supervisor verified_user Verified experienceAirbnbDec 2022 - Aug 2023 (9 months)As a Team Leader and Supervisor, I facilitated mediation between hosts and guests who were interested in canceling reservations, ensuring a smooth resolution process while providing benefits for using the platform. My role involved not only addressing cancellation requests but also interpreting and applying relevant contracts and policies to resolve disputes effectively, drawing on my understanding of legal frameworks. Additionally, I utilized database management skills to track interactions and outcomes, ensuring that all cases were documented and analyzed for continuous improvement in service delivery. Furthermore, my experience in handling customer mediation reflects strong sales acumen, as I worked to retain business by effectively comm
- Customer service repCopa AirlinesSep 2021 - Jan 2022 (5 months)As a Customer Service Representative, I was responsible for assisting customers with changes to their flights while adhering to company policies and ticket features. This involved reviewing customer contracts and policies related to reimbursements or refunds, ensuring that all changes were processed accurately and efficiently. Additionally, my understanding of legal aspects related to customer contracts and my familiarity with databases allowed me to effectively manage customer information and provide comprehensive support, enhancing the overall customer experience. Furthermore, my skills in business development were utilized to apply policies and contracts effectively, helping customers resolve any issues they encountered before and after
- Customer service Rep.FedExMar 2020 - Jan 2022 (1 year 11 months)As a Customer Service Representative, I assisted customers with tracking their packages and facilitated the process of setting claims for lost packages and returns. I ensured that all customer inquiries were handled efficiently and effectively, providing timely updates and resolutions. Additionally, I utilized my understanding of business development principles to create refunds or returns when necessary, ensuring compliance with company policies and contracts, while also employing problem-solving skills to locate lost packages and enhance customer satisfaction.
- PLaw assistantPrívate lawyer officeMar 2015 - Feb 2020 (5 years)As a Law Assistant, I was responsible for following up on auto insurance claims, collecting necessary documents and evidence, and setting claims with auto insurance companies. I ensured that all interactions were handled with the utmost professionalism and confidentiality. Additionally, I utilized CRM (Customer Relationship Management) skills to build trust with clients by effectively gathering sensitive information and evidence, which was crucial in creating strong cases and claims while adhering to confidentiality regulations. My role also involved aspects of business development, as I gathered information to create and properly bill for the claims, while actively seeking customer satisfaction with the insurance services they had paid for
Education
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- DerechoPontificia Universidad JaverianaJun 2005 - Dec 2009 (4 years 7 months)
Projects (professional or personal)
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100% verified
- PMerchant support representative verified_user Verified experienceProgressive LeasingFeb 2022 - Jul 2022 (6 months)As a Merchant Support Representative, I was responsible for billing and providing sales support to customers and stores, as well as facilitating applications for leasing and loans. In this role, I managed extensive databases related to credit scores and the stores associated with the company, ensuring accurate processing of customer information and the contracts they signed. This experience not only enhanced my ability to support merchants effectively but also allowed me to leverage my knowledge of law to navigate the complexities of leasing agreements and compliance requirements.