Sandra Fahmy
About
Detail
HR director
Cairo Governorate, Egypt
Contact Sandra regarding:
Flexible work
Starting at
USD40/hour
Timeline
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Job
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Education
Résumé
Jobs
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HR DirectorRaya Contact CenterApr 2018 - Current (7 years 6 months)- HR DirectorTeleperformance SpainJan 2016 - Feb 2019 (3 years 2 months)Planning, developing, and implementing strategy for Recruitment, Training, People Development (including policy/practices, corrective counseling, employee counseling) • Understanding and revising recruiting profiles, workforce planning needs • Managing all recruiting efforts: identify, interview, survey, and refer applicants for placements • Directing the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company • Working closely with the current clients and potentials clients to share best practices to have a continuous improvement in training, operations, and quality. • Ensuring compliance and meeting client requirements r
- Recruitment & Training ManagerTeleperformance SpainJun 2013 - Current (12 years 4 months)
- Training managerTeleperformance SpainFeb 2010 - Jun 2013 (3 years 5 months)• Managing Teleperformance training Team (Team consist of 3 Operational Training Managers, 1 Development Training Manager and 37 Trainers) • Formulates training department strategies policies & procedures and implement them in alignment with Teleperformance strategies • Evaluate training programs & plans and work in creating improvement plans to be in conjunction with Operations performance • Selects designs and develops training needs reference and educational materials and assessment tools. • Approves with the Recruitment department on the selection of Training employees and trains all department personnel in modern training methods, to ensure develop quality in - house trainers. • Responsible of assessing the potential
- XTraining SupervisorXceed, Smart villageJun 2005 - Feb 2010 (4 years 9 months)• Implement Training policies and procedures in alignment with Xceed' s strategies. • Manage training function planning and budget • Evaluate training programs & plans and work in creating improvement plans to be in conjunction with Operations performance • Selects designs and develops training needs reference and educational materials and assessment tools. • Hires and trains all department personnel in modern training methods, to ensure develop quality in - house trainers. • Manage account coordinators and account trainers to ensure excellent delivery and team development • Responsible for developing actions to achieve higher quality of service and organizational efficiency by Conducting root cause analysis and present
Education
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- B.Sc. of Economics and Political Sciences Economics and Political SciencesCairo University2001 - 2005 (4 years 1 month)