Sandra Fabian

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Content Operations Program Manager

Randstad Digital North America

Jun 2024 - Sep 2024 (4 months)

• Defined and executed program workflows across internal and vendor teams, ensuring privacy and compliance standards. • Built charter-aligned metrics and automated tracking systems to monitor escalation risks and KPI adherence. • Launched enablement programs improving vendor team readiness by 65%, reducing support cycle time.

Support Project Manager

Tech

Dec 2022 - Jul 2023 (8 months)

• Translated complex user support goals into clear operational improvements, reducing ticket volume by 25%. • Automated issue tracking and reporting workflows, freeing 12+ hours weekly and surfacing priority risks. • Ensured alignment across support, CRM, and content teams to implement sustainable, scalable support systems.

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Program Coordinator

Vertisystems

Apr 2022 - Sep 2022 (6 months)

• Scaled mentoring program globally (7 to 1,000+ pairs) by coordinating across People, DEI, and Ops teams. • Built scorecards, feedback loops, and audit systems to measure success against defined OKRs. • Reduced operational costs and data errors via automation while improving participant satisfaction by 60%.

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Finance Operations Program Manager

Stadia

Sep 2021 - Oct 2022 (1 year 2 months)

• Independently scoped and drove multi-team programs supporting publisher payment operations and localization QA. • Conducted risk assessments and implemented controls to reduce financial discrepancies by 35%. • Created phased documentation plans to optimize SOP access and maintain version control across stakeholders.

Enablement Specialist – Program Manager/Business Analyst

Iconma

Dec 2020 - Apr 2021 (5 months)

• Managed multiple onboarding and learning initiatives, translating ambiguous enablement goals into phased execution plans. • Designed dashboards and communication frameworks that increased knowledge retention and stakeholder engagement by 15%. • Analyzed survey feedback to identify trends, driving improvements that boosted new hire satisfaction Scores by 12% across onboarding programs.

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Legal Learning Learner Support QA and Process Management Analyst

Facebook via DISYS

May 2020 - Dec 2020 (8 months)

• Implemented and optimized knowledge-sharing platforms and LMS systems, reducing issue resolution time by 40%. • Served as liaison between technical teams and learners, improving data security compliance and reducing manual error. • Led enablement and QA testing efforts to streamline SOPs and support program audit-readiness.

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Operations Training Specialist/Program Manager

Facebook via DISYS

Aug 2019 - May 2020 (10 months)

• Oversaw Salesforce and LMS operations to reduce resolution times and enhance compliance adherence. • Led quarterly business reviews using analytics to boost course engagement by 10%. • Improved audit control systems with testing protocols achieving 100% compliance.

Operations Training Specialist

8x8

May 2019 - Jul 2019 (3 months)

• Implemented process improvements for tracking training participation, saving 30 hours per month and reducing errors by 14% • Maintained LMS uptime at 99%, improving user experience across five micro-sites. • Created analytics dashboards improving participation visibility and reducing manual tracking.

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LMS Administrator Program Manager/Systems Analyst

Google via Cognizant & Net2Source

Dec 2016 - May 2019 (2 years 6 months)

• Created custom dashboards and analytics, tracking training allocations and vendor performance, enhancing reporting efficiency by 50% • Automated LMS reporting workflows, saving time and improving data precision by 22%. • Improved UI via QA testing and stakeholder feedback, increasing learner satisfaction by 18%.

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Program Manager/Business Analyst

Autodesk via Insight Global

Sep 2016 - Oct 2016 (2 months)

• Analyzed vendor performance metrics, identifying cost-saving opportunities and reducing procurement expenses by 25% without compromising quality • Streamlined certification training for engineers across 5 regions, boosting program efficiency by 18%. • Reduced operational costs by 27% through vendor coordination and workflow improvements.

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Learning Specialist

Genentech via Artech Information Systems

Jan 2016 - Feb 2016 (2 months)

• Created and delivered Quality Assurance and User Acceptance testing, identifying key issues and driving a 16% reduction in post-launch support requests • Improved onboarding metrics and user engagement through QA and feedback loops by 21%. • Reduced training ramp-up time by 12% via enhanced onboarding workflows.

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Business Analyst

Robert Half Corporate

Sep 2015 - Oct 2015 (2 months)

• Provided troubleshooting support for Selectica's automated solution via ServiceNow, resolving 99% of issues within SLA and maintaining seamless functionality for users • Managed UAT for Selectica upgrade, reducing post-launch defects by 14%. • Designed SharePoint standards that improved system security and usability.

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Global Training Coordinator

Bayer Healthcare via Computer Task Group

Jun 2015 - Jul 2015 (2 months)

• Provided logistical support, records management, and LMS administration for the Capacity Expansion Biologics (CEB) Training Program, ensuring compliance and achieving 100% on-time course completion rates • Administered Plateau/SuccessFactors LMS, managing training content, web-based course links, and beta testing for new courses, improving user adoption rates by 15% • Enhanced SharePoint performance and accessibility by 50% through design optimization.

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Sandra Fabian

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