Liability Generalist
The Salvation Army Risk Management
Oct 2005 - Feb 2020 (14 years 5 months)
• Oversaw general liability claims for 14 states.
• Worked with TPAs for settlements or denials.
• Conducted investigations and reviewed reports.
• Participated in claim litigation strategy.
• Managed first notices for child and elder cases, while also utilizing Microsoft 365 to enhance communication and documentation processes. Additionally, provided exceptional customer service to all clients, members, third-party administrators, and attorneys, ensuring clarity and support throughout the claims process.