Cesar David Sanchez Sutherland System administrator | DevOps | Cloud Engineer

IT Systems Administrator and Devops

FusionHit

Aug 2022 - Current (4 years)

- IT Infrastructure maintenance including Windows and Linux cloud instances. Azure and AWS services set up and troubleshooting, including Azure VMs and AWS S3, EC2, Route53 and RDS - Application deployment and code repository management with Git. Automatization of daily jobs/processes using Jenkins and scripting languages such as Python, Powershell, Java and Bash. - Office365 SaaS applications support. Helpdesk support including hardware and software. Server and laptops patching process with up to 300 devices. Configuration of security scans and alerts for production applications.

IT Systems Administrator Ii

3Pillar Global

Mar 2021 - Aug 2022 (1 year 6 months)

- Administration and support of Operating systems: Windows 10, Linux, and macOS - Using Virtualization technologies: Hyper V, VMware or other bare-metal hypervisor or cloud (AWS, Azure) - Troubleshooting and supporting Windows Server 2012/2016/2019 and Linux servers - Administration of enterprise security systems including anti-virus/anti malware solutions, firewalls - Troubleshooting and supporting company network, routing, switching, communication protocols (TCP/UDP, DNS, HTTP, SMTP, LDAP), and network security (IDS/IPS, VPN, VLANs, etc.) - Installation, configuration, administration, and maintenance of networks and computer systems (Unix/Linux, Microsoft) - Provide support and troubleshooting for Office productivity tools (Microsoft Offi

Technical Support Engineer

Citrix

Jun 2020 - Mar 2021 (10 months)

- Provide technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access - Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management. - Achieves and maintains targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals. - Publishes articles on moderately complex technical support issues in Citrix's online knowledgebase, and reviews others' articles - Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated

Information Technology Service Desk

Intertec International

Jul 2019 - Jun 2020 (1 year)

- Systems administrator Full set-up of computers for new hires Active Directory management Azure and on-premises servers management Office365 management (Installation and Support) - Azure deployments Azure Basic Administration PowerShell Scripting

Administration and Accounting Assistant

Intertec International

Jul 2015 - Jun 2019 (4 years)

- Administrative system support Update Data on Administrative system Daily contact with Administrative System owner - Daily meeting with direct bosses and System owners. Invoicing Process Payroll process for US employees Vendors payment

Cesar David Sanchez Sutherland

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