Samuel Padilla Pujols

Intake Specialist

Legal Soft

Jan 2025 - Current (1 year 4 months)

H

SALES SUPERVISOR.

Hired experts

Nov 2023 - Jan 2025 (1 year 3 months)

• Performance Management: Closely monitored agents' daily performance, ensuring consistent alignment with key performance indicators (KPIs) and overall team goals. • Additionally, managed calendar scheduling for follow-up calls with customers to address inquiries, ensuring timely communication and support. • Oversaw email management to gather relevant information for closing deals, treating each email with urgency to facilitate effective team collaboration and decision-making.

T

DATA ENTRY SPECIALIST

Teleperformance DR

May 2023 - Nov 2023 (7 months)

• Consistently met or exceeded productivity targets and deadlines while maintaining exceptional attention to detail and a high level of accuracy. Additionally, the role involved virtual assistance skills, as I was responsible for obtaining insurance information to upload into the system. This required setting calls and meetings with insurance holders and providers to verify the accuracy of the information. I effectively managed appointments and follow-ups in the calendar, ensuring direct communication with clients to complete the required tasks efficiently.

DATA ENTRY SPECIALIST & FINANCIAL VERIFICATION

ThoughtFocus

Jan 2022 - May 2023 (1 year 5 months)

• Maintain proactive and professional communication with clients via phone and email, providing timely updates on the status and estimated resolution of their financial inquiries. • In addition to my core responsibilities, I effectively managed executive assistance tasks by updating credit report databases and coordinating with financial entities to obtain the most current information. • I scheduled follow-up calls in my calendar when I was unable to reach clients or creditors, ensuring that all necessary appointments were organized for future discussions. • After completing my files, I conducted end-of-day (EOD) reviews and submitted them to the QA team for verification, which was essential before delivering the finalized reports to our cl

C

Data Entry & Inbox Management

CSQ Dominicana

Dec 2020 - Feb 2021 (3 months)

Samuel Padilla Pujols

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