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Samuel Gutierrez Cano

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Antioquia, Colombia

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Résumé

Jobs verified_user 0% verified
  • Iqor Colombia
    Workforce Analyst
    Iqor Colombia
    Oct 2024 - Current (1 year 9 months)
    • Maintain clear and effective communication with agents, supervisors, and stakeholders, fostering alignment with client objectives and promoting team performance.
  • W
    Subject Matter Expert (SME)
    Walmart Spark Driver Delivery Support
    Aug 2024
    • Offered advanced support and guidance to team members, assisting with complex issues related to Walmart Spark Driver Delivery. • Utilized in-depth knowledge of product features, policies, and procedures to train and mentor new hires and existing agents. • Collaborated with management to identify process improvements and implement strategies for enhanced service delivery. • Led team briefings and knowledge-sharing sessions, contributing to a culture of continuous learning and performance excellence.
  • Iqor Colombia
    Customer Service Agent (Bilingual)
    Iqor Colombia
    Mar 2024 - Current (2 years 4 months)
    • Provide exceptional customer service support for Walmart Spark Driver Delivery, managing high volumes of inbound calls and inquiries. • Maintain outstanding performance metrics, consistently achieving targets for customer satisfaction, response time, and resolution rates. • Demonstrate excellent communication and interpersonal skills, effectively handling customer complaints and queries in both English and Spanish. • Recognized for outstanding customer service delivery and promoted to temporary Subject Matter Expert (SME) role.
  • E
    Customer Service and Operational Roles
    ENMARCO MOLDURAS SAS
    Jan 2022 - Dec 2023 (2 years)
    • Managed customer service needs and facilitated sales, providing tailored solutions and upselling products. • Coordinated the dispatch of products to the finished goods warehouse and prepared detailed reports of dispatched items. • Ensured optimal use of materials, reducing waste and maximizing resource efficiency. • Maintained a high level of integrity, ethics, and confidentiality in all customer interactions.
Education verified_user 0% verified
  • S
    English Language Course
    SMART Professional Language Academy
    Jan 2024 - Mar 2025 (1 year 3 months)
  • I
    Industrial Specialty Technique
    Institución Educativa Colegio Carpinelo
    Jan 2021 - Dec 2021 (1 year)