Samuel Garay Téllez
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Product Manager | Marketing and Publicity Strategist | Graphic Designer | AI Tools
Bogota D.C., Colombia
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Product Manager (Contractor) public Remote experienceVoicing AIAug 2025 - Current (1 year 3 months)As a Product Manager (Contractor), I drove product strategy and execution for core AI product features, defining short- and mid-term roadmaps aligned with business priorities. I coordinated cross-functional delivery between global development, design, and business stakeholders, translating product requirements into user stories, acceptance criteria, and technical specifications to ensure timely releases. Additionally, I delivered comprehensive product documentation, managed handoffs, and conducted post-release analysis while overseeing invoices and expense reporting in accordance with consultancy terms. My experience with client relationship management (CRM) platforms, particularly HubSpot, enhanced my ability to maintain strong stakeholder- Product Support AnalystOptumDec 2022 - Apr 2024 (1 year 5 months)As a Product Support Analyst, I focused on user friction analysis and UX improvement, ensuring that our processes were well-documented and aligned with key performance indicators (KPIs). My responsibilities included defining KPIs and utilizing data analysis to enhance product support and customer relationship management. I effectively employed tools such as Microsoft 365 and Google Analytics to track performance metrics and create KPI dashboards, which facilitated strategic thinking and informed decision-making. Additionally, I leveraged my communicative competence and leadership skills to foster internal communications and manage project timelines using Asana and Notion. While my experience with coaching may not directly align with the cor
- OProduct ManagerOfFireAug 2021 - Current (5 years 3 months)As a Product Manager, I successfully managed digital product launches for modular corporate structures, effectively combining physical product strategy with digital marketing plans. I produced comprehensive marketing briefs and pitch materials that were meticulously aligned with audience targeting data and A/B feedback. Acting as a liaison between design, engineering, and business leads, I facilitated multi-client campaigns to ensure seamless execution. While my primary focus was on product management and cross-functional team collaboration, I also utilized various tools such as Housecall Pro and Jobber for administrative tasks related to facilities management, ensuring operational efficiency and effective resource allocation. Additionally,
- MProduct & Commercial Operations LeadMSL Colombia InmobiliariaAug 2020 - Aug 2022 (2 years 1 month)As the Product & Commercial Operations Lead, I spearheaded the implementation of CRM systems, achieving a remarkable 25% reduction in the sales cycle through strategic service alignment sessions. My role involved comprehensive business analysis and strategic thinking to enhance commercial operations and drive sales performance. I effectively utilized my communicative competence to foster collaboration across teams, ensuring alignment with business objectives. Additionally, I played a key role in developing workflows for the commercial area, which streamlined processes and improved operational efficiency. While my primary focus was on sales and commercial operations, I also leveraged skills in financial analysis and project management to sup
Education
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- Marketing and advertising design TECHNOLOGYECCI UniversityJan 2020 - Jun 2025 (5 years 6 months)
- Maintenance in computer equipment TECHNICIANSenaJan 2018 - Dec 2019 (2 years)
Projects (professional or personal)
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- RRolex commercial StandRolex Watch Co.,Jan 2021 - Dec 2022 (2 years)As a key contributor to the Rolex commercial stand project, I utilized my skills in 3D modeling, Adobe Illustrator, and Adobe Photoshop to create visually compelling designs that effectively showcased the brand's luxury image. My expertise in Blender allowed me to develop intricate models that enhanced the overall presentation. I was responsible for the creative process, from conceptualization to execution, ensuring that all advertising design elements aligned with Rolex's prestigious standards. Additionally, I designed brochures that communicated essential information to potential clients, further elevating the stand's impact. While my role did not primarily focus on leadership, I took charge of the project, coordinating efforts to ensure
- MComputer MaintenanceMarketing companyAug 2018 - Dec 2019 (1 year 5 months)In the SENA (Servicio Nacional de Aprendizaje) I got contracted by a marketing company where I had to develop the maintenance of the hardware and software of computers equipment, of that company, I got involved in all the different steps of the process to make the optimization of the equipments.