Samuel Duran
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Guanajuato, Mexico
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work
Full-time jobs
Starting at
USD11/hour
Flexible work
Starting at
USD11/hour
Résumé
Jobs
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- ACall Center Operations ManagerAll Seasons RoofingJun 2025 - Sep 2025 (4 months)Project Description: As the Call Center Manager for a campaign supporting All Seasons Roofing, I was responsible for overseeing a high-performing outbound cold calling and inbound sales team focused on lead generation and appointment booking. The company hired our call center to contact potential customers, qualify leads, and set up appointments for roofing consultations. My responsibilities included managing a team of up to 25 agents, which I optimized to 4–5 based on performance. I implemented a performance-based evaluation system to ensure only top-producing agents remained on the project. I also managed lead data strategy— identifying when data had become oversaturated and recommending timely acquisition of fresh leads to maintain appoi
- AOperations DirectorAlpine water technologiesNov 2024 - Jun 2025 (8 months)Zoho billing
- FOperations ManagerFencing Partners and Residential ServicesDec 2023 - Dec 2024 (1 year 1 month)As Operations Manager at Fencing Partners, I lead the marketing and operations efforts to offer top-tier fence and gate services while also providing comprehensive advertising solutions for other contractors. My role encompasses managing all aspects of ad campaigns, overseeing a team of agents, and ensuring seamless communication and service delivery. Key Responsibilities include: - **Fence and Gate Services**: Offering high-quality fence and gate installation and maintenance services to residential and commercial clients, including providing free remote quotes and measurements using satellite imagery through Google Earth. - **Advertising Services**: Managing advertising campaigns for four contractor companies on Facebook and Instagram,
- MOperations ManagerMarketing for AMG FencingNov 2022 - Dec 2023 (1 year 2 months)As an Operations Manager, I work alongside my team of five, which includes three onsite supervisors, one project manager, and the CEO of the company. I am responsible for lead generation for this fence company, starting from scratch by utilizing various platforms such as HubSpot, Yelp, Craigslist, and social media, while also designing our webpage and generating invoices. My role involves effective communication through email, chat, and the RingCentral app, as well as partnering with other construction companies to enhance our lead generation efforts. The company's OKRs measure success through happy customer reviews, crew metrics, and profitability. A key aspect of my position is to ensure a steady flow of leads for our three crews, each co
Senior Project Manager verified_user Verified experienceergeonJan 2017 - May 2020 (3 years 5 months)As a Senior Project Manager, I collaborated with a team of six project managers, the Regional Manager, the design team, the IT team, and co-workers to ensure seamless project execution. I balanced the RM & HM calendar across recruiting, onboarding, escalations, and regular relationship building, while owning a designated sub-territory and associated projects. My focus on success metrics included Happy Customers, participation in Scrum meetings, Team Metrics, Profitability, and Scalability. I built an Escalations Department with six team members and managed the company's budget for payouts to installers, negotiating effectively with both installers and customers. Additionally, I screened and onboarded Boot Campers, Junior PMs, and new instal- SAppointment Setting SupervisorSolarRoofingApr 2015 - Nov 2017 (2 years 8 months)As a Solar Appointment Setting Supervisor, I specialized in overseeing the lead generation and appointment setting process for solar energy consultations. My role involved managing a team of appointment setters, training and coaching them to achieve performance targets, and ensuring the smooth coordination between the lead generation and sales teams. Key Responsibilities: Supervising and managing a team of solar appointment setters, providing training, coaching, and performance feedback. Developing and implementing strategies to improve lead generation and appointment setting processes. Cold calling and following up with potential clients to introduce solar energy solutions, as well as guiding team members in effective communication techniq
Education
verified_user
0% verified
- MManager CoreApr 2022 - Jul 2022 (4 months)
- FFoundationForJan 2020 - May 2022 (2 years 5 months)
- AGEDAthens Drive High SchoolJan 2000 - Jul 2004 (4 years 7 months)