Samuel David Amaya Polentino Logistics Coordinator

Tracking Specialist

Arrive Logistics

Mar 2022 - Aug 2023 (1 year 6 months)

• Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews. • Process and transmit information and instructions to coordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment. • Dispatch personnel according to written schedules and work orders, or as required by emergency situations. • Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information. • Monitor personnel workloads and locations. • Maintain vehicle operator work records using computerized or manual methods a

G Suite - Technician

Sutherland

Jan 2019 - Dec 2019 (1 year)

• Resolve 250+ weekly customer inquiries, consistently educate the customer to use our platform and website to find articles that will help them in similar situations. • Achieved 90% average customer satisfaction. • Reviewing and checking articles to find better solutions for the customer needs. • Track trends in customer feedback and collaborate with management to determine the root cause of issues. • Handle 350+ chats and emails per week, answering customer inquiries. • Assisted customers in person, via phone, and email with product inquiries, complaints, and returns. • Provided excellent customer service by handling inquiries in a professional and courteous manner.

I

Desk Agent

IN MOTION - GLOBAL INSURANCE TECHNOLOGY

Jan 2017 - Dec 2018 (2 years)

• Greet customers. • Establish or identify price of goods, services or admission and tabulate total payment required using electronic or other cash register, optical price scanner or other equipment. Weigh produce and bulk foods. • Answer, in person or on the phone, enquiries from customers. • Investigate complaints regarding the establishment's goods, services and policies. • Arrange for refunds, exchange and credit for returned merchandise. • Receive account payments. • Receive credit and employment applications. • Take customer orders for goods or services. • Promote goods or services. • Respond to enquiries and emergencies. • Investigate complaints and update accounts. • Explain the type and cost of services offered. • Order

G

Buffet Attendant

GENESIS RESTAURANT

Jan 2016 - Dec 2017 (2 years)

• Take customers' orders. • Clean, peel, slice and trim foodstuffs using manual and electric appliances. • Use a deep fryer, grill, oven, dispensers and other equipment to prepare fast food items such as sandwiches, hamburgers, fries, salads, ice cream dishes, milkshakes and other beverages. • Use equipment to prepare hot beverages such as coffee and tea specialties. Serve customers at counters or buffet tables. • Remove trash and clean kitchen garbage containers. • Unpack and store supplies in refrigerators, cupboards and other storage areas Responsible for assisting with the setup and decoration of buffets, midnight snacks and replenishing the food and beverages in my assigned station in the buffet line.

Samuel David Amaya Polentino

About

Detail

Timeline

Résumé