Samuel Akanimoh Eno

Samuel Akanimoh Eno

About

Detail

Inbound Sales Representative | Telemarketer | Appointment Setter. Customer Support, Customer Service Representative, Call Center, and Email/Chat support
Lagos, Nigeria

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • T
    Teleperformance / Cold Calling
    Jul 2025 - Jan 2026 (7 months)
    Conduct high-volume outbound calls to homeowners and businesses using the provided contact lists. Introduce roofing services, promotions, or inspection offers in a clear and professional manner.r Qualify prospects based on defined criteria (interest level, property needs, location eligibility) Schedule appointments or transfer warm leads to closers/sales consultants Accurately document call outcomes and customer details in CRM systems Meet or exceed daily and weekly call and conversion targets. Maintain compliance with calling regulations and internal communication guidelines.s Provide feedback on scripts, objections, and market response trends.ds
  • B
    CUSTOMER SUPPORT REPRESENTATIVE
    BLUEVUA ( REVERSE OSMOSIS UNIT)
    Jul 2024 - Dec 2024 (6 months)
    • Handle inbound and outbound calls • Assist customers in setting up their units • Carry out troubleshooting steps to better assist customers • Escalate tickets for further assistance • Send emails and proper documentation after every call • Work on Shopify to better assist customers • Resolve complaints with the right approach • Apply customer support best practices • Effectively work on callbacks and special calls • Educate customers on our various models • Effectively work on rotations • Utilize CRM tools proficiently • Exhibit sound product knowledge on calls with customers • Demonstrate punctuality in clocking in • Ensure accurate hourly reporting • Engaged in lead generation by reaching out to potential c
  • R
    Cold Call/Appointment setting for a Roofing campaign in Egypt public Remote experience
    Roofing Services
    Feb 2024 - Aug 2025 (1 year 7 months)
    Handle inbound calls  Verify basic information  Assign roofers to eligible and qualified homeowners  Effective uses of rebuttals and creations of personalized rebuttals  Exercise active listening communication  Timely disposition  300 clients daily for reach  Timely clock ins  Most weekends tasks
  • Advantmed
    CALL CENTER REPRESENTATIVE AND RECORD RETRIEVAL
    Advantmed
    Jan 2023 - Jan 2024 (1 year 1 month)
  • A
    SALES MANAGER
    A1 MOVE WHEEL TRANSPORTATION COMPANY
    Jan 2021 - Jan 2023 (2 years 1 month)
    • Work on leads daily • Effective Use of CRM • Effective use of extension. • Create quotes for new and existing clients • Creates Orders for new and existing clients • Advice client on the preferred pick and Delivery dates • Duplicate and convert quotes to orders for Clients • Work on Referral and ASAP clients. • Calculate Price on a particular route • Send contracts and confirm client's patronage. • Communication with despatch department. • Locating a driver for a particular pickup. • Communication with client regarding their leads and pitching for a partnership. • Check and calculate 50-50 and potential Routes.
  • K
    TRAVEL OPERATIONS PERSONNEL AND SOCIAL MEDIA PAGE MANAGER
    KARI ZONE now KHARI GO
    Feb 2020 - Jan 2021 (1 year)
    state. • Prepare Travel packages for clients in different countries and tourist sites. ◦ Handle and create customized IEC materials for the brand. ◦ Created a customized ICP templates and Persona for the brand ◦ Carry out travels consultations ◦ Plan clients trips itinerary. ◦ Flight bookings and organizing other vendors needed. ◦ Contacting embassies and airlines. ◦ FAM visits to notable companies and other related brands. ◦ Plan trainings for upcoming personnel ◦ Organize activities to promote the organization's visibility and relevance.
  • A
    RETRIEVAL AGENT
    ADVANTMED A UNITED STATE BASED COPY SERVICE COMPANY.
    May 2019 - Sep 2021 (2 years 5 months)
    • Handle outbound calls. • Contact POCs at the facility for record retrieval • Contact other third party services like CIOX, Verizma and MRO. • Effectively carry out follow up, verification and commitment calls. • Pitch for prompt records retrieval for the insurance company Which is the company's client. • Handle special providers IDs for pop-up to need up project Deadline. • Proper and Accurate Documentation of every calls made. • Working on multiple provides IDs , Associate and UNIQUE IDs. • Excellent communication skills while maintaining professionalism and excellence with Point of Contact and Doctors at the facility. • Ability to resolve misunderstanding as regards to Turn around Time(TAT) when there is an urgent demand of re
  • A
    CALL CENTER/CUSTOMER SERVICE REPRESENTATIVE
    Aviva Homes and Reality.Port
    Jan 2019 - Jan 2021 (2 years 1 month)
    • Followed call center script when handling various customer inquiries, ensuring a consistent and professional approach to service. • Took orders, calculated charges, and processed billing or payments accurately to maintain customer satisfaction. • Reviewed customer accounts and made necessary changes to enhance service delivery. Additionally, I utilized lead generation skills by developing warm leads from the company's social media platform, which facilitated outreach calls to potential prospects, thereby contributing to overall business growth.
  • C
    COUNSELOR TESTER FOR HOPE FOR CHANGE INITIATIVE.
    Aug 2017 - Sep 2019 (2 years 2 months)
    • Screened for Gender-based and intimate partner violence using the incident form and reporting with the GBV register.
Education verified_user 0% verified
  • University of Uyo
    B.A.
    University of Uyo
    Feb 2014 - Oct 2021 (7 years 9 months)
  • C
    West African Senior School Certificate Examination
    Comprehensive College, Afaha Eket
    Sep 2010 - Aug 2013 (3 years)
  • C
    Junior Secondary School Certificate Examination
    Calvary Educational Center
    Sep 2007 - Aug 2010 (3 years)
  • B
    First School Leaving Certificate
    Bereton College
    Sep 2000 - Current (25 years 10 months)