S

Sam Sherluck Solinap

About

Detail

Experienced Technical Support and Customer Service Representative with over 10 years in the BPO and virtual assistance industries.
San Jose del Monte, Central Luzon, Philippines
Contact Sam regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • C
    Officer In Charge (OIC)
    Condor POS Solutions RP Inc.
    Feb 2024 - Mar 2025 (1 year 2 months)
    Monitored daily operations and coordinated cross-department communication. Managed internal and client communications related to BPO staff attendance, scheduling, and incidents. Handled client concerns, upskill training updates, time-off requests, and schedule adjustments. Created and maintained staff timekeeping reports and appointment scheduling.
  • Remote Reps
    Appointment Setter (Cold Calling)
    Remote Reps
    Jul 2023 - Oct 2023 (4 months)
    Scheduled meetings with Operations VPs regarding waste and recycling solutions. Used cold calling techniques to generate leads and build initial interest.
  • Remote Reps
    Customer Service Representative
    Remote Reps
    Jul 2021 - May 2023 (1 year 11 months)
    Provided support for background check and property search platforms. Guided customers through website navigation, subscription management, and refund processing.
  • V
    Customer Service Representative
    Virtualists Business Solutions
    Dec 2017 - Mar 2021 (3 years 4 months)
    Handled taxi dispatching services in Canada via SMS, email, chat, and voice. Ensured accurate booking and prompt communication.
  • Afni
    Customer Service Representative
    Afni
    Mar 2016 - Aug 2017 (1 year 6 months)
    Assisted Comcast and Verizon customers with billing and technical concerns via live chat. Handled outages and performed basic troubleshooting.
  • Convergys
    Technical Support Representative (Skype – Chat Support)
    Convergys
    Sep 2013 - Feb 2015 (1 year 6 months)
    Resolved billing and technical issues related to Microsoft Skype services.
  • S
    Technical Support Representative
    SITEL PHILIPPINES
    Mar 2011 - May 2012 (1 year 3 months)
    Supported Windows OS users with update errors, boot issues, network setup, and virus removal.
  • D
    Technical Support Representative
    Dell Inc. Teleperformance
    Sep 2009 - Jul 2010 (11 months)
    Handled hardware/software troubleshooting for Dell devices. Supported customers in Australia and New Zealand.
Education verified_user 0% verified
  • Adamson University
    B.S. Electronics & Communications Engineering (Undergraduate)
    Adamson University
    Feb 2009 - Current (17 years 8 months)
  • X
    Computer Technician
    Xavier Technical Training Center
    Apr 2005 - Jan 2007 (1 year 10 months)
  • M
    Microsoft Certified Professional (MCP) – Windows Server 2003 Administration
    Apr 2003 - Jul 2004 (1 year 4 months)
    Microsoft Certified Professional
  • C
    Computer Literacy Training Program
    Apr 2003 - Jan 2004 (10 months)
    Caloocan City
  • L
    High School Diploma
    Lagro High School
    Mar 2002 - Jan 2003 (11 months)