S

Sampritha Ks

About

Detail

Bengaluru, Karnataka, India
Contact Sampritha regarding: 
work
Full-time jobs
Starting at INR650k/year ~USD6.8k/year

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Infoneoo
    ORM Executive
    Infoneoo
    Jul 2025 - Dec 2025 (6 months)
    • Monitored brand mentions and customer queries across social media platforms in real time. • Handled escalated complaints related to orders, refunds, delivery and quality issues. • Coordinated with Customer Support, Logistics, Warehouse and Finance teams. • Ensured resolutions within SLA and TAT benchmarks. • Prepared daily and weekly ORM reports including ticket volume, resolution rate and CSAT.
  • S
    ORM Executive
    Settl
    Jan 2025 - Jun 2025 (6 months)
    • Developed response templates that reduced average turnaround time by 25%. • Collaborated with the founder's office to mitigate negative online sentiment.
  • Pagarbook
    ORM Executive
    Pagarbook
    Jan 2024 - Oct 2024 (10 months)
    • Managed online reviews and feedback across major digital platforms. • Provided insights and weekly ORM reports for reputation improvement. • Maintained consistent brand tone while responding to user concerns.
  • R
    Senior Customer Support Executive
    Rupeek Fintech Pvt Ltd
    Jul 2020 - Dec 2023 (3 years 6 months)
    • Handled escalations and ensured timely resolution of high priority tickets. • Collaborated with ORM and tech teams to resolve customer issues highlighted online. • Maintained high service standards across support channels.
Education verified_user 0% verified
  • S
    Bachelor of Commerce
    St. Joseph's First Grade College, Kuvempu University
    Jan 2017 - Jan 2019 (2 years 1 month)
    Chikmagalur
  • P
    Pre-University Education
    Jan 2014 - Jan 2016 (2 years 1 month)