Senior Operations Specialist
Bloomreach
Oct 2022 - Current (3 years 9 months)
• Leveraged data analytics tools to monitor billable utilization for a professional services team of 150+, enabling data-driven decision-making and continuous process improvement. • Generated comprehensive weekly and monthly reports for senior management, providing insights into operational performance and suggesting strategic initiatives. • Analyzed existing processes and identified deficiencies between teams, leading to the integration of business systems, such as Salesforce and Netsuite, facilitating seamless data exchange and improving cross-functional collaboration. • Managed and administered the Workfront platform, configuring user roles, permissions, and custom fields to align with organizational processes and workflows.