Sanakaye Ford
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Customer Support Specialist
Portmore, St. Catherine Parish, Jamaica
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Résumé
Jobs
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- SSupport Ambassador/Chat SupportSutherland GlobalFeb 2020 - Jan 2023 (3 years)Major Achievements: ●Answering more than 100% of text messages and phone calls from users professionally and responding to users inquiries and complaints. ●Accomplishes user satisfaction and organization mission by completing related results as needed ●Researching required information using available resources. ●Handling and resolving users complaints regarding product sales to customer service problems. ●Providing users with the organization's service and product information. ●Processing forms, orders, and applications requested by the users. ●Identifying, escalating priority issues and reporting to the high-level management. ●Routing inbound calls to the appropriate resources. ●Following up complicated customer calls where requir
Customer Service & Sales RepresentativeRadius Global Solutions IncOct 2019 - Feb 2020 (5 months)●Obtains client information by answering telephone calls; interviewing clients; verifying information. ●Able to identify customer challenges and provide solutions that address such problems. ●Determines eligibility by comparing client information to requirements. ●Establishes policies by entering client information; confirming pricing. ●Informs clients by explaining procedures; answering questions; providing information. ●Maintains communication equipment by reporting problems. ●Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. ●Updates job knowledge by studying new product descriptions; participating in educational opportunities. ●Accomplishes sales and organization mi- ACustomer Service Representative/SalesACT Call CentreSep 2018 - Mar 2019 (7 months)Major Achievements at ACT: ●Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. ●Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client's feel supported and valued. ●Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. ●Building lasting relationships with clients and other call center team members based on trust and reliability. ●Utilizing software, databases, scripts, and tools appropriately. ●Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. ●Making sales or recommenda
Education
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- Certificate in Business Administration, Accounting and Finance ManagementUniversity of the Commonwealth CaribbeanSep 2021 - Jan 2022 (5 months)
- RFood and NutritionRusea's High SchoolSep 2016 - Jul 2018 (1 year 11 months)