Samiratu Mohammed Trade Finance Consultant at Euro Exim Bank

Customer Service Advisor

Concentrix

May 2024 - Current (2 years 5 months)

Respond to customer inquiries via phone, email, or chat. Resolve customer issues efficiently and effectively.
Provide accurate and timely information about products/services, policies, and procedures.
Troubleshoot and resolve customer complaints.
Escalate complex issues to senior advisors or supervisors as needed.
Utilize problem-solving skills to address customer concerns.
Provide personalized solutions to customers
Meet or exceed customer satisfaction, quality, and productivity targets.
Collaborate with internal teams to resolve customer issues.
Improve processes and procedures
Stay up-to-date with product knowledge, company policies, and industry trends.
Utilize proprietary software and

Trade Finance Consultant

Euro Exim Bank

Apr 2023 - Current (3 years 6 months)

Attract new clients (sales) involved in international trade, such as exporters and importers, by offering them our trade finance services such as LC (Letter of Credit), SBLC (Stand-by Letter of Credit), and BG (Bank Guarantee), which are necessary for them to trade successfully in the global market.
Identify opportunities (lead generation) and generate sales from your country of residence.
Build and maintain strong customer relationships, and assist with all relevant client checks.
Review Trade Finance client information in respect of Anti-Money Laundering (AML), Know Your Customer (KYC), and Counter-Terrorism Finance (CTF) requirements.

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Tuitor

SHENMO EDUCATION

Dec 2022 - May 2024 (1 year 6 months)

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Administrator

SHENMO EDUCATION

May 2022 - May 2024 (2 years 1 month)

"As the Administrator for Shenmo Education, I am responsible for the smooth day-to-day operations and overall management of the institution. My duties include overseeing administrative tasks, coordinating schedules, managing student and staff records, and ensuring that all processes align with the organization’s goals. I also handle communication between staff, students, and parents, fostering a positive and productive learning environment. With a focus on efficiency and quality service, I work closely with our educational team to support academic excellence and student development.

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Executive Assistant

Number One Technology And Driving Academy

Feb 2020 - Nov 2022 (2 years 10 months)

As an intern for the Number One Group, the Executive Assistant role involve providing administrative and organizational support to the executive staff. I work closely with the executive team to ensure the efficient running of the office and the successful completion of projects.

The role includes, but not limited to, the following tasks:

• Answering phones and providing customer service
• Assisting with scheduling and organizing meetings
• Drafting memos and other correspondence
• Assisting with the preparation of presentations and reports
• Assisting with the preparation of budgets and financial reports
• Assisting with the development of processes and procedures
• Handling confidential

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Administrative Assistant

Avonzalaa Company Limited

Jan 2020 - Jun 2024 (4 years 6 months)

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Acting National President

Sahel Global Network

Apr 2018 - Jun 2024 (6 years 3 months)

As the Acting National President for Sahel Global Network, I lead the organization’s strategic direction, ensuring we stay aligned with our mission and achieve our goals. I serve as the spokesperson, advocating for our cause and spearheading fundraising efforts to sustain and expand our initiatives. My role involves developing and executing long-term strategies, building a robust network of partners and stakeholders across the region. By ensuring we are well-connected and well-resourced, I help drive our impact. I also provide guidance and mentorship to staff and partners, fostering a strong, vibrant team committed to making a difference.

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Lead Trainer

Sahel Global Network

Apr 2018 - Jan 2025 (6 years 10 months)

As a Lead Trainer at Sahel Global Network, I design and deliver comprehensive training programs aimed at building the skills and capacity our trainees and members. My role involves assessing the training needs of organizations, developing tailored curricula, and facilitating interactive sessions to ensure knowledge transfer and skill development. I work closely with teams to foster leadership, enhance productivity, and drive organizational success through effective training strategies. My passion lies in empowering individuals and businesses to reach their full potential through learning and development.

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Sales Executive

Clean Team Ghana

Jan 2017 - Dec 2018 (2 years)

As Sales Executive at Clean Team Ghana, I am responsible for driving sales growth, achieving sales targets and maximizing customer satisfaction. My duties include managing relationships with new and existing clients, identifying new sales opportunities, implementing sales strategies and tactics, negotiating pricing and payment terms, and creating value-added services to increase customer loyalty. I also work to identify customer trends and preferences, and develop effective marketing campaigns to meet customer needs. I am also responsible for providing sales reports and analytics to the management team and for staying up to date on industry trends.

Direct Sales Representative

Airtel Ghana Limited

Feb 2016 - Mar 2018 (2 years 2 months)

As a Direct Sales Representative at Airtel Ghana, my primary role is to generate sales of Airtel products and services to both corporate and individual customers. This includes selling mobile phones, airtime, and other communications services. I will also provide customer service and technical support for customers who have purchased Airtel products and services. Additionally, I will be responsible for creating and delivering presentations to potential customers, and helping to develop promotional strategies to increase sales

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Program Associate

Exponential Education

Oct 2015 - Sep 2018 (3 years)

As a program associate at Exponential Education, my primary role is to support the mission of the organization by developing and managing educational programming. This includes developing program content, managing program budgets, creating and maintaining partnerships with external stakeholders, and providing administrative and logistical support to program staff. I am responsible for developing and executing outreach and marketing strategies to support program expansion and growth. I also provide support to program staff in the areas of data collection, analysis, and reporting. I also support the organization in the recruitment and training of volunteers, as well as the overall management of the organization. Facilitating sessions and mode

Samiratu Mohammed

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Samiratu Mohammed

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