Revenue Operations Analyst
BAE Systems
Oct 2019 - Feb 2022 (2 years 5 months)
• Supported revenue cycle operations by processing high-volume billing, resolving claim discrepancies, and delivering accurate financial reporting for approximately 45,000 accounts monthly.
• Processed manual billing for approximately 45,000 customer accounts monthly with zero tolerance for errors, ensuring accurate revenue capture and timely claims submission.
• Reduced billing errors by 20% by identifying a longstanding systemic issue in the billing workflow and championing implementation of an improved billing system.
• Conducted root-cause analysis on billing discrepancies, underpayments, and claim denials, and implemented preventive solutions to reduce recurring issues.
• Coordinated with customer service teams to r