S

Samira Gemenea Canlas Dalisay

About

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Province of Benguet, Philippines

Timeline


work
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Résumé


Jobs verified_user 0% verified
  • Outsourced Doers
    Virtual Marketing Assistant
    Outsourced Doers
    Jan 2025 - Current (1 year)
    Create and manage email campaigns to promote services, nurture leads, and boost conversions. Plan, design, and schedule content to increase engagement and strengthen brand presence. Build and optimize funnels to guide leads through the customer journey and improve sales performance
  • T
    Team Lead
    TTEC Pampanga | T-Mobile
    Jan 2020 - Jan 2025 (5 years 1 month)
    Led and coached a team of customer service representatives, driving performance and engagement. Collaborated cross-functionally to ensure a seamless customer experience and accurate service delivery. Monitored metrics, customer feedback, and workflows using CRM and internal tools. Implemented strategies to improve resolution time and increase customer satisfaction. Mentored new hires and supported their onboarding and skill development.
  • T
    Customer Service Representative
    TTEC Pampanga | T-Mobile
    Jan 2013 - Jan 2020 (7 years 1 month)
    Delivered prompt and effective customer support via phone and chat channels. Handled account inquiries, service requests, and technical issues with professionalism. Maintained accurate records and managed customer data using CRM systems. Mentored peers in customer rapport and objection-handling best practices. Adapted to shifting priorities and fast-paced environments to meet high service standards.
Education verified_user 0% verified
  • M
    Bachelor of Science in Information System
    Mary the Queen College
    Jan 2009 - Jan 2013 (4 years 1 month)