With over 11 years of experience in the BPO industry, including 3 years as a Team Leader and my current role as a Virtual Marketing Assistant, I bring a strong background in customer support, leadership, and digital marketing. I have led high-performing teams that exceeded targets, improved customer satisfaction, and streamlined processes. In my marketing role, I help clients generate qualified leads and grow their online presence through strategic campaigns and effective communication. I am dedicated to delivering measurable results, fostering collaboration, and driving continuous improvement.