Samiat Ibrahim

V

Customer Support Specialist

VICASON STORE NG

Jan 2025 - Current (1 year 9 months)

• Sent after support messages to ensure client engagement and reduce follow-up tasks for the CEO. • Managed customers calls to enhance satisfaction and streamline communication,enabling the CEO to focus on strategic priorities. • Crafted and simulated social media replies,maintaining a strong online presence and reducing the CEO's involvement in daily interactions. • Responded promptly to WhatsApp messages,easing communication bottlenecks and allowing the CEO to focus on key decisions.

P

Personal Assistant

PETROS INTERNATIONAL ACADEMY

Jan 2024 - Oct 2024 (10 months)

• Established and maintained a harmonious and productive relationship with the school's proprietress, leveraging exceptional communication skills to support efficient administrative operations. • Organized the school's end-of-year party and introduced fresh ideas that added an exciting twist to the event.

B

Customer Support

BBCC BANQUETING

Jan 2021 - Jan 2025 (4 years 1 month)

HOUSE • Delivered exceptional first-point customer interactions, fostering strong relationships and driving a 50% retention rate. • Conducted strategic follow-up calls, reinforcing organization presence and increasing customer commitment. • Organized a welcome and integration event, enhancing engagement and fostering a sense of belonging. • Acted as a liaison between prospects and leadership, ensuring personalized attention and their satisfaction.

A

Virtual Assistant Bootcamp

AFRICA FREELANCER BOOTCAMP

B

Secretary

BBCC BANQUETING HOUSE

• Maintained accurate records of critical organizational events and developments, supporting strategic planning. Developed and implemented a structured monthly report format for departmental tracking and performance evaluation. • Monitored task progress, proactively addressing challenges. Streamlined internal communication by managing mass email distribution, ensuring timely and efficient information flow. • Scheduled and organized meetings, prepared detailed agendas, and documented minutes. Established a centralized Google Drive archive for seamless record-keeping and easy reference. • Proofread and edit reports and meeting minutes, enhancing clarity and professionalism. Ensured accuracy and consistency in documentation, improving orga

C

Programs Manager

CHANGE PERSONNEL NETWORK

• Designed and managed the event flow, ensuring a seamless experience for attendees and stakeholders. • Coordinated and guided the event team, ensuring effective execution and smooth operations. • Facilitated communication and logistics with the speakers ensuring their schedules and participation aligned with the event's objectives.

L

Manager

LAGOS MINI MART

• Spearheading growth initiatives to enhance sales, customer engagement, and overall profitability. • Overseeing daily operations, ensuring seamless administration and efficiency while enabling the owner to focus on strategic ventures. • Supervising and supporting employees, fostering a positive work environment to enhance job satisfaction and productivity • Training and mentoring newly hired staff, streamlining the onboarding process and reducing the workload on the creative owner.

Virtual Assistant

ALX Africa

P

Event Planning

PETROS ACADEMY

• Planned the school's end of the year party with team work with some selected staff which proved to be the most well planned and organized end of the year party.

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Résumé

Samiat Ibrahim

About

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Behavioral traits