Customer Service Supervisor
Ecool Phil Services Corp.
Jan 2023 - Sep 2023 (9 months)
*Assisting customer service staff in managing customer inquiries and complaints
*Delegating tasks
*Monitoring performance of customer service staff
* Conducting performance reviews
*Organizing work schedule
*Developing standard work procedures
*Collecting data and preparing reports in Microsoft Excel
*Plan the daily work schedule of the workers by guiding them the nature of their work and also dividing the work amongst the workers according to their skills.
* Prepare paper works for daily sales
* Attend weekly and monthly meeting with Managers and General Manager.