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Samelyn Alferez Apares

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Customer Agent Support
Cebu City, Central Visayas, Philippines

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Résumé


Jobs verified_user 0% verified
  • E
    Customer Service Supervisor
    Ecool Phil Services Corp.
    Jan 2023 - Sep 2023 (9 months)
    *Assisting customer service staff in managing customer inquiries and complaints *Delegating tasks *Monitoring performance of customer service staff * Conducting performance reviews *Organizing work schedule *Developing standard work procedures *Collecting data and preparing reports in Microsoft Excel *Plan the daily work schedule of the workers by guiding them the nature of their work and also dividing the work amongst the workers according to their skills. * Prepare paper works for daily sales * Attend weekly and monthly meeting with Managers and General Manager.
  • Innodata Inc.
    Production Associate
    Innodata Inc.
Education verified_user 0% verified
  • Cebu Technological University
    Bachelor's of Science in Information and Communication Technology , Computer Systems Networking and Telecommunications
    Cebu Technological University
    Jun 2013 - Mar 2017 (3 years 10 months)