National Khan Yaylag Festival
Turkish Cooperation and Coordination Agency
Jun 2023 - Aug 2023 (3 months)
As the Call Centre Responsible during the festival period, I was in charge of overseeing daily operations of the customer service team to ensure smooth and efficient communication between the company and its customers. My key responsibilities included:
●Coordinating the call centre team to manage high call volumes during the peak festival season.
●Monitoring service quality and ensuring adherence to customer service standards.
●Providing regular performance reports and feedback to management.
●Collaborating with other departments to ensure up-to-date information flow for customer inquiries.