Samantha Paden

Inbound Sales

Penske Truck Leasing

Apr 2023 - Current (3 years 1 month)

Create a personalized experience with each customer to find the most viable solution for their needs. Achieve and excel at monthly metric and scorecard goals. Resolve customer escalations to provide a positive experience and retain customer satisfaction. Assisted in training and developing new hires as part of the "NED" program. Protect company assets from theft and abuse. Achieved #1 on the scorecard for the year of 2024.

Mobile Expert

T-Mobile

Oct 2021 - Jan 2023 (1 year 4 months)

Maximize and upsell to achieve quality and well-rounded metrics each month. Have a personalized experience with every customer to ensure I am providing them the full and complete solution to whatever they are looking for. Be easily coachable and adaptable to changes in business focuses and metrics. Easily navigate through all systems to help provide a smooth customer experience. Making sure the customer is well informed of all their charges and promotions they are receiving. Resolving any customer escalations to make things a positive experience for them and ensure a returning customer.

Business Class Retention Specialist

Comcast Business

Jun 2019 - Sep 2021 (2 years 4 months)

Handle customer escalations and resolve issues related to billing and tech. Renew and upsell existing customer services. Move and establish new services for small to medium business customers. Provide the best customer service experience. Retain as many business customers as possible by properly qualifying the customer, providing a valuable solution, and overcoming objections. Process the disconnection of business accounts. Adhere to and excel at things such as daily schedule, average call time, and call flow. Assist with the training of new hires in the call and job process. Apart of the "PALS" program where we're given new hires for 2 weeks to assist with taking their first calls and overall procedures throughout them. Hold the title of "

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Location Manager

Arch Telecom by Sprint

Oct 2014 - May 2019 (4 years 8 months)

Handle basic operations and tasks to keep the store running on a day-to-day basis such as the cash out, receiving inventory, and shipping items out. Interview, hire, and train new employees through the sales process. Make sure the store is audit compliant at all times. Resolve customer issues and create the perfect customer experience every single time. Maximize every sales opportunity in order to meet and exceed store and company goals. Boost team morale to create a positive work environment. Provide feedback and coaching to employees to better their sales and organization process. Have worked for a total of 5 states and 12 stores for Arch Telecom by Sprint including PA, FL, MD, DE, and VA and have successfully been able to manage 5 of tho

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