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Samantha Hopkins
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Operations Manager @ Vytex | Operations Expertise
Philadelphia, Pennsylvania, United States
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Résumé
Jobs
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- VBranch Operations ManagerVytex WindowsJan 2021 - Current (5 years 10 months)• Manages the Delaware Valley and Philadelphia region for manufacturing and installation. • Directs and coordinates the activities of all departments concerned with the production, pricing, sales, or distribution of products and services. • Reviews financial statements, sales, and activity reports identifying areas needing cost reduction or program improvement. • Analyzes and reports sales performance data measuring productivity and goal achievement for departments. • Coordinates complex internal projects that support functional initiatives while adhering to specified deadlines and budgets. • Consults directly with the CFO to ensure the brand is consistently conveyed in all aspects. • Serves as main contact and liaison for merchandis
- IFloor ManagerImmortal BelovedMay 2017 - Jan 2021 (3 years 9 months)• Coordinated facility schedules to maximize usage and efficiency. • Performed accounting duties; recorded daily cash flow, prepared bank deposits, and generated financial reports for upper management. • Managed and evaluated employees' work performance to ensure quality service. • Prepared time entries and distributed payroll to all employees. • Trained employees on standard operating procedures and company policies. • Managed staff schedules to ensure full coverage. • Maintained a steady inventory of supplies and placed restock orders as needed. • Provided excellent customer service daily handling all client inquiries professionally and thoroughly.
- GAssistant ManagerGrooming LoungeAug 2013 - May 2017 (3 years 10 months)• Answered incoming client calls and responded to email correspondence. • Monitored inventory levels replacing low merchandise and organizing products. • Scheduled and edited client appointments as needed. • Executed best practices in up-selling services and products. • Guaranteed customer satisfaction and support, which led to long-lasting relationships with clients. • Trained incoming employees on standard operating procedures and company policies. • Developed and maintained in-depth product knowledge. • Streamlined day-to-day activities and implemented new ideas to improve daily workflow.
Shift SupervisorMassage EnvyNov 2012 - Aug 2013 (10 months)• Provided outstanding customer service by greeting clients upon arrival, scheduling services, and answering phone calls. • Addressed questions and concerns of the clients while also protecting client confidentiality. • Maintained a safe and therapeutic environment by adhering to high company standards • Processed sales transactions including selling memberships and upselling retail products. • Monitored and managed store inventory and processed supply orders. • Traveled throughout the Washington metropolitan area and directly marketed and sold company products. • Managed store inventory and monitored electronic orders for home delivery/in-store pickup.- SClient Service SpecialistSofios Custom TailoringOct 2010 - Nov 2012 (2 years 2 months)• Managed client appointments shifting dates and times as needed. • Maintained multiple internal employee calendars ensuring conflicts are quickly resolved. • Resolved customer complaints regarding sales and service. • Processed and oversaw international shipments and prepared merchandise for resale. • Participated in marketing events to promote business-to-business relationships. • Guaranteed customer satisfaction by meeting clients' needs in a courteous and timely manner.
Education
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- PDiplomaPotomac High School