Samantha Elliott

PAYROLL SUPPORT SPECIALIST

Restaurant365

Oct 2024 - Jul 2025 (10 months)

Serve as the primary support resource for payroll-related issues across a large client base; troubleshoot complex issues with direct deposit, tax setup, and pay runs. Resolve client tickets via email, phone, screen share, and live chat; consistently maintain high response and resolution quality. Manage a personal ticket queue using Freshdesk and Jira; proactively identify recurring issues and escalate trends to cross-functional teams. Collaborate with Implementation, Product, and Engineering teams to investigate technical issues and support systemic fixes. Use Excel for reporting and verification of payroll data, supporting audits and enhancing data accuracy.

PAYROLL SPECIALIST/OFFICE MANAGER

HCTec

Apr 2024 - Oct 2024 (7 months)

Oversee daily office operations, ensuring a smooth and efficient workflow and maintaining a professional office environment Serve as the primary point of contact for internal and external communications, fostering positive relationships with clients, vendors, and team members Assist with human resources functions such as onboarding and employee record management, collaborating with the HR department as needed. Supported hiring and onboarding processes by organizing interviews, processing paperwork, and liaising with HR Managed travel arrangements, expense reporting, and scheduling for executive leadership.

J

GENERAL MANAGER

Jack Brown's Beer and Burger Joint

Jul 2021 - Apr 2024 (2 years 10 months)

Directed operations for a $3M revenue restaurant; drove 15% year-over-year growth. Managed financial reporting, cost controls, and staffing operations in a high volume, high-pressure environment. Led a team through dynamic changes and periods of high turnover with composure and accountability. Developed and implemented employee engagement and retention strategies, fostering a positive workplace culture and enhancing team morale Led the recruitment process, including job postings, interviewing, and selection of candidates. Coordinated onboarding and orientation programs to ensure new hires were integrated smoothly into the company

P

General Manager

Platform Beer Co

Jun 2020 - Jul 2021 (1 year 2 months)

B

Bartender

Boston Beer Company

May 2019 - Dec 2020 (1 year 8 months)

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