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Samantha Dennise Godoy Ventura

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Tegucigalpa, Francisco Morazán Department, Honduras

Contact Samantha regarding: 
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Full-time jobs

Timeline


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Résumé


Jobs verified_user 0% verified
  • R
    Personal Injury Specialist
    Right Path Law
    Jan 2025 - Nov 2025 (11 months)
    • Provided case support for personal injury clients, collecting and organizing medical records, bills, and legal documents. • Served as a liaison between clients, medical providers, and attorneys to ensure smooth case progression. • Maintained confidential information and ensured accuracy and timeliness of case documentation.
  • R
    Legal Virtual Assistant
    Right Path Law
    Sep 2024 - Jan 2025 (5 months)
    • Supported attorneys with legal research, document drafting, scheduling, and client communication. • Managed calendars, deadlines, and client intake processes in a fully virtual setting. • Leveraged software tools to enhance productivity and legal workflow.
  • Swing Education
    Customer Service Representative
    Swing Education
    Jul 2024 - Sep 2024 (3 months)
    • Provided customer service support for Swing Education clients, addressing inquiries and resolving issues in a timely manner. • Maintained a high level of professionalism and empathy while assisting educators and partners. • Collaborated with internal teams to streamline support processes and improve client satisfaction.
  • L
    Certified Medical Interpreter
    Language Line Solutions
    Aug 2023 - Jul 2024 (1 year)
    • Facilitated communication between patients and healthcare providers in Spanish and English. • Interpreted complex medical terminology with cultural sensitivity and accuracy. • Maintained HIPAA compliance and patient confidentiality.
  • Getmyboat
    Customer Service Representative (Tier II)
    Getmyboat
    Aug 2021 - Aug 2023 (2 years 1 month)
    • Handled escalated customer issues with professionalism and problem-solving skills. • Delivered high-quality customer service in a bilingual environment. • Assisted with training and support for new team members.
  • 2
    Technical Support Specialist
    247 Intouch
    Sep 2020 - Jun 2021 (10 months)
    • Resolved customer inquiries by delivering effective technical troubleshooting and account support. • Met performance metrics including call handling time and customer satisfaction. • Led a team of agents, coordinated schedules, and maintained KPIs. • Conducted training sessions and performance evaluations. • Resolved complex customer complaints and implemented process improvements.
  • S
    Customer Service Manager
    Startek |T-Mobile
    Apr 2017 - Jul 2019 (2 years 4 months)
Education verified_user 0% verified
  • Ceutec
    Bachelor's degree in Graphic Design
    Ceutec
    Aug 2022 - Current (4 years 3 months)
  • Elvel School
    High School Diploma in Science and Arts
    Elvel School
    Jun 2007 - Jan 2011 (3 years 8 months)